Car Rental Specialist

1. Job Purpose: To support the daily operations of the operations lease business by coordinating vehicle leasing activities, managing customer requirements, monitoring fleet availability, and ensuring timely vehicle delivery, maintenance, and return. The role focuses on delivering excellent customer service, maintaining accurate lease records, and ensuring operational efficiency in line with company policies and contractual agreements. 2. Key Responsibilities: Coordinate daily car rental and operational leasing activities, ensuring vehicles are allocated and delivered to customers in accordance with contractual agreements. Handle customer inquiries, lease requests, vehicle availability, and contract-related matters. Prepare and process lease agreements, vehicle handover documents, delivery notes, and vehicle return documentation. Coordinate with sales, fleet management, maintenance, and finance teams to ensure smooth execution of leasing operations. Monitor vehicle availability, utilization, delivery schedules, and return dates to maximize fleet efficiency. Follow up on vehicle maintenance, repairs, inspections, and replacements to minimize vehicle downtime. Maintain accurate records of lease contracts, customer information, vehicle assignments, and fleet movements. Monitor contract expiry dates and coordinate renewals, extensions, and vehicle returns. Coordinate with customers regarding vehicle delivery, collection, replacement, and operational requirements. Support the preparation of operational reports covering fleet utilization, vehicle availability, contract status, and customer requests. Ensure compliance with company policies, leasing procedures, and applicable regulatory requirements. Address customer complaints and operational issues promptly, escalating unresolved matters to the Operations Lease Manager. Coordinate with the finance team regarding invoicing, rental charges, outstanding payments, and contract discrepancies, where applicable. Identify opportunities to improve operational processes, customer satisfaction, and fleet utilization. 3. Qualifications: Diploma or bachelor's degree in Business Administration, Automotive Management, or a related field. Previous experience in car rental, fleet management, vehicle leasing, or automotive operations is preferred. Good understanding of vehicle leasing procedures, fleet operations, and customer service practices. 4. Skills and Competencies: Strong communication and customer service skills. Good coordination, planning, and organizational abilities. Proficiency in Microsoft Office, particularly Excel. Ability to manage multiple tasks and meet operational deadlines. Strong problem-solving and follow-up skills. Attention to detail and accuracy in documentation. Ability to work effectively with cross-functional teams. 5. Key Performance Indicators (KPIs): Timely vehicle delivery and collection. Fleet utilization and vehicle availability. Customer satisfaction and complaint resolution. Accuracy of lease documentation and operational records. Timely follow-up on contract renewals and expirations. Compliance with operational procedures and service-level agreements. Reduction in vehicle downtime and operational delays. Show more Show less