Country Manager Service - North Africa

Role: Country Manager Service Region: North Africa Purpose: Achieve customer satisfaction by ensuring the availability of service and spare parts to all customers. Establish TVSM standards and values for entire service network Role Description: Plan and conduct customer engagement programs (care camps, mobile service, customer meets, Do-it-yourself trainings) for improving PSS/NPS scores Review the customer complaints and put effective preventive actions Ensure assembly quality as per standards at distributor assembly plant and provide product performance feedback regularly to HO to improve product quality Ensure settlement of distributor claims such as transit, warranty, spare parts etc. and handle distributor queries Improve service and parts reach by network expansion and improve service quality by adherence to service processes (training, audit, implementation & usage of DMS) Understanding market dynamics (in terms of service & parts) and suggest appropriate measures (new product launches, network, pricing and new initiatives of competition) Develop programs/actions to improve service inflow and parts sales of distributors/dealers Ensure availability of genuine spare parts in all the distributor/dealer/3S/2S and APS/retailers outlets to achieve retail plan Conduct PGM training and engagement Programs Qualifications Associate's degree or equivalent experience 8+ years of experience either in technical support or management Excellent communication skills French Speaking is mandate Automobile Industry background is preferred Candidates currently based in Dubai/North Africa can only apply Show more Show less