German Travel Advisor ( Travel Exp is a must / Fluent German speakers)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to enhance processes and productivity. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships. Role Description The German Travel Advisor is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor supports German-speaking customers with travel-related inquiries, including booking flights, hotels, and other services, modifying existing reservations, and handling cancellations. Day-to-day tasks include responding to customer requests via phone, email, or chat, providing accurate information on travel itineraries, fares, policies, and options, and ensuring issues are resolved efficiently and professionally. The advisor collaborates with internal teams and travel partners to manage complex cases, while maintaining up-to-date knowledge of travel products, procedures, and systems. Consistently delivering a high-quality customer experience and adhering to company guidelines and performance targets is a key part of this role. Qualifications Demonstrated travel industry experience, including hands-on work with bookings, itineraries, and travel policies. Fluent or near-native German language skills, with strong English communication skills (spoken and written). Customer service and advisory skills, including active listening, problem-solving, and conflict resolution in fast-paced environments. Comfort with computer-based work, reservation tools, CRM systems, and general digital literacy. Strong attention to detail, accuracy in handling customer data, and ability to follow structured processes and guidelines. Ability to work on-site in Qesm El Maadi on full-time schedules, with flexibility for shifts if required. Team-oriented mindset, reliability, and a professional, inclusive approach to interacting with colleagues and customers. Previous experience in a call center, travel agency, airline, or similar customer-facing environment is highly beneficial. Relevant education in tourism, hospitality, business, or a related field is a plus but not mandatory if travel experience is strong. Show more Show less