Customer Service Specialist

Company Description TP Career is a growing organization focused on delivering high-quality professional services and fostering strong relationships with clients and partners. The company emphasizes reliable customer interactions and aims to provide responsive, solution-oriented support across its operations. Team members are encouraged to contribute ideas, collaborate, and help improve processes that impact the customer experience. TP Career values integrity, continuous learning, and a workplace culture that supports professional development. Role Description The Customer Service Specialist is a full-time, on-site role based in New Cairo. This role is responsible for handling customer inquiries via phone, email, and other communication channels, ensuring prompt and accurate responses. Daily tasks include resolving issues, providing product or service information, documenting interactions, and following up to confirm resolution and satisfaction. The specialist will work closely with internal teams to escalate complex cases, track recurring problems, and suggest improvements to customer service processes. The role also involves maintaining clear records, meeting performance targets, and representing TP Career’s values in every customer interaction. Qualifications Candidates should possess strong Customer Service and Customer Support skills. Candidates should possess skills in Customer Experience and Customer Satisfaction. Candidates should possess excellent Phone Etiquette and professional communication skills. Candidates should possess problem-solving abilities and attention to detail. Candidates should possess proficiency in basic computer applications and CRM or ticketing systems. Candidates should possess the ability to work on-site in New Cairo and collaborate effectively with team members. Candidates should possess prior experience in a customer-facing role; experience in a call center or service environment is an advantage. Candidates should possess at least a high school diploma; a college degree in business, communications, or a related field is preferred. Show more Show less