Receptionist

Job Description Welcome customers and visitors at the showroom, service reception or office, register them, and direct them to the right sales executive, service advisor or department. Answer, screen and route incoming calls, take accurate messages, and respond to general inquiries on opening hours, locations and services. Manage appointment calendars, test-drive or service bookings and meeting-room reservations as instructed. Follow MAG and brand customer-handling standards, including greeting protocols and waiting-area upkeep. Organize own work and coordinate with advisors and sales teams to keep customer waiting times short. Attend training on customer service, systems and brand standards. Maintain visitor logs, courier records and basic office documents. Capture customer contact details and visit reasons accurately in the CRM/DMS for follow-up. Interact courteously with colleagues and customers, creating a professional first impression of MAG. Education Bachelor's degree Experience 1 years of reception or customer service experience; good command of English. Show more Show less