Aftersales Engineering Manager

We are looking for an experienced After Sales Engineering Manager to lead and manage after-sales operations, ensuring excellent customer satisfaction, efficient technical support, and high-quality service delivery. Job Requirements: Bachelor's degree in Engineering (Mechanical or Electrical) 15-20 years of total experience, including 5-10 years in a managerial role Previous experience in After Sales, Technical Support, or Service Management Strong leadership, communication, and problem-solving skills Solid understanding of troubleshooting, field service, spare parts, and warranty management Strong business acumen with experience in service revenue, KPIs, forecasting, and performance management Requirements Lead and manage the After Sales Engineering team, ensuring efficient service delivery and technical excellence Oversee after-sales operations, including technical support, troubleshooting, field service, and spare parts management Handle escalated customer issues and ensure timely and effective resolution Develop strategies to improve customer satisfaction and enhance service efficiency Manage service contracts, warranties, and quality standards Monitor team performance, establish KPIs, and drive continuous improvement Manage service and spare parts revenue, budgeting, forecasting, and business growth Collaborate with Sales and other departments to improve product performance and customer experience Coach, train, and develop the engineering team Benefits Competitive Salary Medical Insurance Social Insurance Working Hours: 9:00 AM - 5:00 PM Show more Show less