Inbound Sales Agent

Company Description Alorica is a global customer experience (CX) company focused on building lasting customer relationships by designing services that elevate client brands. As a full-service CX partner, Alorica combines strong performance, deep industry expertise, and advanced technology to deliver measurable results. The company is known for pioneering new customer experience approaches, challenging convention, and maintaining values of integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports more than 250 brands in over 75 languages and offers diverse career opportunities in a collaborative, curious, and creative environment. Role Description The Inbound Sales Agent is a full-time, on-site role based in Giza. In this position, the agent handles incoming customer calls, listens to customer needs, and provides tailored product or service recommendations. The role involves explaining insurance and related offerings clearly, answering questions, and guiding customers through the purchasing process while ensuring a positive customer experience. The agent is responsible for meeting sales targets, documenting interactions accurately, and following company policies and compliance requirements. The role may also include participating in training sessions, sharing feedback to improve processes, and collaborating with team members and supervisors to enhance overall performance. Qualifications Strong Communication skills, including clear verbal expression, active listening, and professional phone etiquette. Customer Service skills to manage inquiries, resolve issues, and maintain a positive, empathetic approach with diverse customers. Sales skills with the ability to identify customer needs, present solutions, handle objections, and close inbound sales effectively. Basic understanding of Insurance products or willingness to learn insurance concepts through company Training programs. Ability to follow structured processes, use CRM or call center systems, and maintain accurate records of customer interactions. Comfort working in a fast-paced, target-driven environment with a focus on quality and compliance. High school diploma or equivalent; post-secondary education in business, marketing, or related fields is an advantage. Prior experience in call centers, sales, or customer support is beneficial but not mandatory; openness to continuous learning and skill development. Show more Show less