Artificial Intelligence Engineer

𝗔𝗜 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿 – 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 & 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 Dubai Silicon Oasis · Full-time · On-site · Start as soon as possible We're not looking for someone who only writes code. We're looking for someone who solves problems. Code is a tool. So are prompts, workflows and APIs. What we need are people who look at a messy customer problem and think: there has to be a better way — and then find it. Quickly. 𝗔𝗕𝗢𝗨𝗧 𝗔𝗠𝗜𝗥𝗔 Amira is the world's first AI Customer Operations platform — agentic AI that closes cases on every channel, not just conversations. She automates where you want it, hands over smartly where you don't, analyzes 100% of interactions, and develops your team weekly. Headquartered in Dubai — trusted by 200+ enterprises, in Arabic, English, Hindi and 120+ more languages. The eight criteria behind that claim are published at amira-ai.com. 𝗪𝗛𝗢 𝗪𝗘'𝗥𝗘 𝗟𝗢𝗢𝗞𝗜𝗡𝗚 𝗙𝗢𝗥 – 𝗬𝗼𝘂 𝘁𝗵𝗶𝗻𝗸 𝗮𝗿𝗼𝘂𝗻𝗱 𝗰𝗼𝗿𝗻𝗲𝗿𝘀. When the obvious approach doesn't work, you don't stop — you try the second, the third, the unusual one. You question requirements that don't make sense and come back with a better idea. You see connections others miss and combine tools, data and ideas in ways nobody has written a tutorial for yet. – 𝗬𝗼𝘂'𝗿𝗲 𝗳𝗮𝘀𝘁. You get to a working first version quickly, learn from it and improve. You'd rather test an idea today than discuss it for a week. – 𝗬𝗼𝘂 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲. You know what it feels like to wait on hold, to explain your problem three times, to get an answer that doesn't help. Maybe you've worked in a contact centre, in support or in customer success — and you know what good service sounds like. – 𝗬𝗼𝘂 𝗰𝗮𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗾𝘂𝗮𝗹𝗶𝘁𝘆. Fast doesn't mean sloppy. You test before you ship, and when something breaks, you want to understand why. 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗔𝗖𝗧𝗨𝗔𝗟𝗟𝗬 𝗗𝗢 Turn customer problems into working AI agents with the workflows and integrations behind them Write prompts that sound natural on the phone and stay within clear guardrails Dig into transcripts and call data to find out where conversations go wrong, where cases don't get closed, and why. Turn those findings into fixes and prove with tests and numbers that the fix works Help build our playbook of design patterns and test methods, so good solutions become repeatable Talk to customers when it matters and translate between business and tech 𝗪𝗛𝗔𝗧 𝗛𝗘𝗟𝗣𝗦 Hands-on experience with workflow automation (n8n, Make, Zapier, Power Automate or similar), APIs and JSON — our stack is GoRunner and AgenticFlow (our own workflow enginges) Practical experience with LLMs and prompting Comfort with data: spreadsheets, ideally SQL or Python Experience in customer service, contact centres or customer-facing roles Experience with voice bots or telephony is a plus, not a must Very good English; Arabic is a plus We care more about how you think than about a perfect checklist. If you recognise yourself in the description above but don't tick every box: apply anyway. 𝗪𝗛𝗬 𝗝𝗢𝗜𝗡 You build agents that go live with real enterprise customers within weeks, not quarters — with 200+ enterprises on the platform, a small senior team, quick decisions and a modern office in Dubai Silicon Oasis. 𝗛𝗢𝗪 𝗧𝗢 𝗔𝗣𝗣𝗟𝗬 Send your CV and a short note to [redacted email] Tell us in three sentences about a problem you solved in a way nobody expected. No cover letter needed. Amira AI is an equal-opportunity employer. We hire for talent and attitude and welcome applicants of all backgrounds. #AIEngineer #ConversationAnalytics #WorkflowAutomation #n8n #VoiceAI #AICustomerOperations #DubaiJobs #UAEJobs #Hiring #Amira Show more Show less