Glamping Manager Operations

About WhiteCrow We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams. About our client Since its inception in 2000, our client has emerged as a prominent and fast-growing retail group serving markets across the Middle East. The organization partners with world-class fashion and lifestyle brands, delivering globally inspired products and experiences to discerning consumers throughout the GCC. Guided by a vision to become a leading regional gateway for international retailers, the company has successfully built a broad portfolio across diverse consumer categories. Its collaborative approach with global brand partners, combined with extensive market expertise and a customer-first mindset, has enabled sustained growth and ongoing expansion across the region. Today, our client remains well-positioned to capitalize on emerging opportunities within the dynamic Middle Eastern retail market. As a Glamping Manager Operations, you will be responsible for... Resort Operations – Overseeing daily resort operations and ensuring smooth and efficient service delivery. Guest Experience – Maintaining high guest satisfaction and promptly addressing guest concerns and service recovery. Front Office & Guest Services – Overseeing reservations, check-in/check-out, guest relations, room allocation, billing, and buggy/guest transportation services. Team Management – Leading, coaching and developing operational teams while ensuring appropriate staffing and performance. Operational Readiness – Ensuring villas, facilities, activities and guest areas are fully prepared and maintained to operational standards. SOP & Compliance – Ensuring all operations are following company SOPs, safety requirements and applicable regulatory standards. Cross-Department Coordination – Working closely with Housekeeping, Engineering/FM, F&B, Entertainment, Security, HR, Finance and Revenue teams. Cost & Resource Management – Monitoring operational costs, manpower, resources and productivity to support budget and business objectives. Revenue Support – Coordinating with Revenue and Sales & Marketing teams to support occupancy, room revenue, promotions and commercial opportunities. Continuous Improvement – Identifying operational gaps and implementing improvements to enhance efficiency, service quality and the overall guest experience.. What you already have... Bachelor’s degree or Diploma in Hospitality Management or related field Minimum 2 years of experience in Room division Proficiency in Opera PMS, cloud, SynXis, and Channel Manager systems is an advantage. Strong analytical, organizational, and reporting skills. Excellent communication skills in English; additional languages are a plus. Ability to multitask, prioritize, and work under pressure in a fast-paced environment. Strong customer service orientation. Proactive, detail-oriented, and results-driven. Ability to work independently as well as collaboratively in a team. Flexible and adaptable to changing operational needs. High level of integrity and professionalism Show more Show less