UC Infrastructure Engineer (IVR Integration)

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain. We are currently looking to hire an UC Infrastructure Engineer (IVR Integration) Location: Riyadh, Saudi Arabia About the role We are looking for a hands-on Unified Communications (UC) engineer to design, implement, and optimize a reliable voice and collaboration infrastructure with IVR-enabled solutions. This is an infrastructure and integration role, not an application development role. You will connect IVR systems with voice and collaboration platforms and make sure calls are routed, secured, and performing well. What you will do Lead the technical design and implementation of the UC environment, with a focus on IVR-enabled solutions Manage end-to-end integration of IVR with voice and collaboration platforms Configure call flows, gateways, SBCs, and session management Optimize the UC infrastructure for performance, redundancy, and disaster recovery Run interoperability testing with endpoints and IVR applications Troubleshoot UC and IVR performance issues and improve call flows Monitor system health and performance, and report on it Support deployment and User Acceptance Testing (UAT) What you need Bachelor’s degree in Computer Science, Engineering, or a related field 4 to 6 years of experience in Unified Communications and telephony systems Hands-on experience with at least one major UC platform: Cisco, Avaya, Microsoft Teams, Zoom, or WebEx Proven experience implementing and supporting IVR-enabled UC solutions Strong working knowledge of SIP, RTP, SBCs, gateways, PBX, and call routing Experience with voice network design, QoS, redundancy, and disaster recovery Understanding of integration with CRM, customer databases (e.g., C2M), and contact center applications Familiarity with VoIP protocols, telecom standards, and security best practices Experience with monitoring, reporting, and performance management tools Good to have Certifications such as Cisco CCIE Collaboration, Avaya ACIS, Microsoft Teams/Skype for Business, or Genesys Certified Professional Experience in a contact center, telecom, or utility environment WHAT’S ON OFFER You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression. To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [redacted email] Your interest will be treated with strict confidentiality. CONSULTANT DETAILS Consultant Name: Mohammad Ahsan Avensys Consulting Pte Ltd EA Licence 12C5759 Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy. Show more Show less