JobsService Delivery Lead
Service Delivery Lead
MIS - Al Moammar Information Systems Co.Riyadh, Saudi Arabia2 November 2026
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Listing details, as published by the source
Responsibilities
Lead L2/L3 technical operations across infrastructure, networks, servers, security, databases, backup/DR, and applications.
Manage major incidents, critical escalations, and root-cause analysis.
Coordinate disaster recovery (DR) testing and service restoration.
Monitor service availability, performance, capacity, and SLA compliance.
Coordinate maintenance activities, patches, changes, and upgrades.
Manage OEM/vendor support and technical escalations.
Maintain technical documentation and operational procedures.
Coordinate with technical teams, business users, and vendors.
Requirements
Bachelor's degree or Higher Diploma in IT, Computer Science, or a related field.
ITIL V4 Certification (Mandatory).
Fluency in Arabic and English.
Relevant experience in infrastructure operations and managed services delivery.
Experience leading technical teams and L2/L3 operations.
Strong knowledge of incident, problem, and change management.
Experience in DR, service restoration, SLA management, and vendor coordination.
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