Senior Relationship Officer.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Key Result Areas: - The primary responsibility of the role is to sell Credit Cards and drive balance‑building products such as Balance Transfer and Easy Cash. - Engage customers through calls and direct meetings to identify needs and convert opportunities into sales. - Promote appropriate credit card and balance‑building solutions aligned with customer profiles. - Achieve assigned sales, revenue, and productivity targets. - Ensure accurate documentation and adherence to internal policies and regulatory guidelines. - Deliver a high standard of customer service while supporting portfolio growth Operating Environment, Framework and Boundaries, Working Relationships: - Operate in a call center environment. Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up. Problem Solving: - Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes. - Real-time crisis management, ownership and problem resolution. - Resolve working issues within the team as well as between telesales and other units. - Resolve customer related issues. Decision Making Authority & Responsibility: - Conducting appraisal performance / MBO reviews for self. - Position quota decision in lead generation and adjustments to accommodate changes in process. - Required to make decision on any matter relating to improving leads and customer satisfaction. Knowledge, Skills and Experience: - University Graduate. - Excellent people management skills. - 1-2 years experience in similar work environment. - Preferably has a practical marketing background. - Has strong Sales and customer focus and ability to think creatively and work under pressure. - Excellent presentation skills. - Good team player with result driven attitude. - Business sensitive. - Has analytical and computer skills. - Adaptable and versatile. Show more Show less