Inbound Sales -Customer care

Company Description Alorica is a global customer experience (CX) provider that partners with leading brands to design and deliver impactful customer interactions. As a full-service CX organization, Alorica combines proven performance, industry expertise, and advanced technology to create meaningful results for clients and their customers. The company is known for pioneering customer experience solutions, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With 100,000 professionals across 17 countries, Alorica serves more than 250 brands in over 75 languages. Team members join a curious, creative, and connected workforce focused on delivering outstanding customer care and support. Role Description This is a full-time, on-site Inbound Sales – Customer Care role based in Giza. The role involves responding to inbound customer calls and inquiries, providing accurate information about products and services, and guiding customers through solutions that meet their needs. Daily responsibilities include handling customer concerns, resolving issues, and ensuring a positive customer experience while identifying opportunities to recommend suitable products or services. The specialist will follow established procedures and scripts, update customer records, and collaborate with team leaders to meet performance targets. The role requires adherence to quality standards, effective time management, and consistent professionalism in every interaction. Qualifications Strong customer-facing skills, including Customer Service and Customer Support abilities. Excellent Communication skills, both verbal and written, with the ability to explain information clearly and confidently. Ability to create positive Customer Experience outcomes through empathy, active listening, and problem solving. Foundational Sales skills, including identifying customer needs, recommending solutions, and supporting upselling or cross-selling opportunities. Basic computer literacy and ability to navigate multiple systems while speaking with customers. Ability to work on-site in Giza on a full-time schedule, including potential shifts, weekends, or holidays as required. Resilience in a fast-paced environment, with strong attention to detail and reliability in attendance and performance. Previous experience in call centers, customer care, or inbound sales is preferred but not mandatory. Show more Show less