Head Hostess - BeatBAB

Company Overview BeatBAB is a concept built around the shared energy of tapas, expressive drinks, and analog listening culture. Conceived as a younger, freer, and more social hospitality format, it brings together food, rhythm, and atmosphere in one warm urban setting. More than a restaurant or bar, BeatBAB is designed as a cultural platform where people gather naturally, stay longer than intended, and experience food, drink, and music as one continuous mood. Role Summary The Head Hostess is responsible for leading the hostess team and ensuring every guest receives a warm and professional welcome that reflects the brand’s standards of hospitality. This role manages reservations, seating arrangements, and guest flow while maintaining clear communication with the service and operations teams. The Head Hostess serves as the first impression of the venue and plays a vital role in creating a seamless and memorable dining experience. Key Responsibilities Guest Reception: Welcomes guests warmly upon arrival, ensuring a professional and courteous first impression. Escorts guests to their tables and ensures comfort throughout the seating process. Reservations Management: Oversees the reservation system to maximize occupancy and ensure smooth table turnover. Handles special requests and VIP reservations with discretion and attention to detail. Team Supervision: Leads, trains, and schedules the hostess team. Ensures all hostesses maintain high grooming standards, communication etiquette, and brand-aligned guest interaction. Guest Experience: Monitors guest satisfaction during entry and departure. Coordinates with the operations team to address any concerns promptly and ensure consistent service excellence. Seating Coordination: Manages table assignments based on guest preferences, reservations, and operational flow. Communicates effectively with the service and floor teams to maintain balanced sections. VIP and Regular Guests: Recognizes returning guests and ensures their preferences and expectations are met. Updates guest profiles and shares relevant information with the management and service team. Communication: Acts as the liaison between the reception and service teams. Communicates updates regarding waitlists, walk-ins, and special events to ensure efficient coordination. Reporting: Prepares daily reservation summaries, guest feedback notes, and performance reports. Highlights trends and suggestions to improve the front-of-house experience. Training & Standards: Ensures hostesses are well-versed in greeting protocols, reservation systems, and customer service standards. Provides ongoing coaching and support to enhance performance. Brand Representation: Upholds a polished appearance and represents the venue with professionalism and hospitality at all times. Qualifications/Skills Bachelor’s Degree or Diploma in Hospitality, Tourism, or a related field. Minimum 3–5 years of experience as a Hostess, with at least 1–2 years in a supervisory role within a fine dining or upscale hospitality environment. Strong communication and interpersonal skills with a guest-oriented approach. Proficiency in reservation systems (such as SevenRooms) and Microsoft Office. Excellent organizational and multitasking abilities. Professional appearance, confident demeanor, and warm personality. Fluency in English; additional languages are an advantage. Show more Show less