Sales Development Representative (SDR) (Mid–Senior Level)

Department: Sales Team Location: Full remote Contract Type: Full time role Working Hours: EMEA business hours, overlap with European clients Experience: 5–8 years preferred; exceptional 3–5 years considered Language: Fluent in English Company Overview DXHero stands for “Digital Transformation Hero” — a specialist company that helps enterprises improve reliability, reduce downtime, and navigate complex modern systems with confidence. We are a high-end Observability Professional Services team working closely with our technology partner Datadog to support enterprise customers across the EMEA region. Our mission is simple and ambitious: help enterprises reduce IT downtime, strengthen system reliability, and build long-term observability excellence. Modern digital infrastructure is more complex than ever, and without strong observability, downtime becomes unpredictable and costly. This is why DXHero exists — we help enterprises detect issues earlier, recover faster, and prevent failures before they impact the business. Our culture is grounded in Integrity, Reliability, Proactiveness, Growth, and Teamwork. We work transparently with our customers, proactively provide improvements, and continuously sharpen our technical and consulting skills. Every project is an opportunity to learn and evolve. If you want to grow fast, work with global teams, and build impactful solutions, DXHero is the right place for you. Share your CV and LinkedIn profile with [redacted email] . Let’s make digital systems more reliable for the world — join us to Go Big, Go Global. DXhero Core Value: Integrity - We act with honesty, transparency, and responsibility — with customers, partners, and each other. Integrity is the foundation of every decision we make. Reliability - We keep our promises, deliver with consistency, and take ownership of the systems we help build. Proactiveness - We do not wait for issues to appear — we anticipate needs, identify risks, and propose improvements before problems grow. Growth - We continuously learn, improve, and challenge ourselves. Every project, every customer interaction, and every obstacle is an opportunity to evolve. Teamwork - We succeed together. We collaborate openly across roles, regions, and disciplines, sharing knowledge and supporting each other to achieve the best outcomes. Matching with us: Love technology and strive for excellence in your craft. Enjoy helping others and creating real value. Thrive in a proactive, reliable, and transparent culture. Want to grow fast through global teamwork and enterprise-level challenges. Value collaboration, continuous learning, and contributing to a meaningful mission. Role and Responsibilities Targeted Prospecting: Build and refresh daily prospect lists that match our ICP, focusing on companies that can benefit from Datadog licenses and DXHero professional services. Multi-Channel Outreach – Run a 6-8-touch cadence (cold calls, personalized emails, LinkedIn InMails) to articulate the “Observability + AI Adoption” value proposition. Lead Qualification – Respond to inbound inquiries within 5 minutes and qualify them using BANT/MEDDIC to confirm budget, authority, need, and timeline. Meeting Booking & Handoff – Conduct 10–15-minute discovery calls, capture pain points, and schedule demos or deep-dives for the Account Executive or Solution Architect. Pipeline Management – Keep Salesforce/HubSpot fully updated, track activity metrics, and report weekly on SQL-to-Opportunity conversion rates. Technical Skills: Product Knowledge: Datadog and IT Professional Services Technical Background: 3+ years technical industries experience Qualifications: Experience: More than 3 years as a B2B SaaS or IT-consulting SDR/BDR, with exposure to enterprise sales cycles. Sales Tech Stack: Proficient with Salesforce or HubSpot and sales-engagement tools such as Outreach, Salesloft, or Apollo Product Knowledge: Working understanding of core Datadog use case and basic product knowledge. Data-Driven Mindset: Comfortable owning KPIs (dials, emails, meetings booked) and using metrics to refine workflows and hit targets. This Role Is NOT For You If... You need detailed instructions for every task and wait for someone to tell you what to do next. You’re uncomfortable disagreeing with a client or a senior stakeholder. You treat AI tools as optional, or you’ve never integrated them into your actual daily workflow. You want a quiet back-office role. This role is in front of clients, on stage, under pressure. You prefer one slow project over several fast-moving ones. What We Offer Full remote: work environment Global enterprise exposure: work directly with EMEA enterprise clients and a top-tier technology partner (Datadog). AI-forward culture from the top: the managers are heavy AI power-user; you will be supported, not blocked, in adopting new tools. Fast growth path: we’re scaling. Strong performers move into senior delivery leadership. A Note from the Founder We are building something that matters, and we need stronger people to build it with us. If you are the kind of engineer who questions the brief before executing it, who reaches for AI before reaching for another hour of manual work, and who wants a stage big enough to prove what you can do — we want to meet you. If you are looking for a checklist job, please don’t apply. We’d both regret it. Share your CV and LinkedIn profile with [redacted email]. Let’s make digital systems more reliable for the world. Go Big, Go Global. Show more Show less