C1 English Customer Advisor

Company Description FlairsTech is an international, technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in Software Development & Analytics, digital solutions, business operations, customer experience, and support. FlairsTech plays a key role in projects across North America, Europe, the Middle East, and Africa, working closely with clients as an extension of their internal teams to improve processes and productivity. The organization emphasizes collaboration, performance, and continuous improvement, with a strong focus on the people who contribute to its success. Team members join a diverse environment where professional growth and high-quality service delivery are central priorities. Role Description This full-time, on-site C1 English Customer Advisor role is based in Qesm El Maadi. The Customer Advisor will handle inbound and outbound customer contact, respond to inquiries, and provide accurate information about products and services. Daily tasks include resolving customer issues, documenting interactions, and following established procedures to ensure timely and effective support. The role involves maintaining high standards of customer satisfaction, managing escalations, and offering clear guidance and counseling to clients. The Customer Advisor will collaborate with teammates and supervisors, adhere to quality metrics, and contribute to continuous improvement of the customer experience. Qualifications C1 level English proficiency with strong communication skills for clear, professional customer interactions. Ready to start Immediately and flexible with mid-day shifts from 6 pm Customer Satisfaction and Customer Support skills to handle inquiries, resolve issues, and maintain a positive customer experience. Customer Contact and Client Counseling skills to manage calls, messages, and provide informed advice to clients. Ability to work on-site in Qesm El Maadi and commit to a full-time schedule. Strong problem-solving, active listening, and conflict resolution abilities. Comfort using CRM systems and digital tools to log and track customer interactions. Previous experience in customer service, call centers, or client-facing roles is preferred. High level of professionalism, reliability, and adaptability in a fast-paced environment. Show more Show less