Bilingual Chinese Customer Service & Technical Support Advisor

Job Title Bilingual Chinese Customer Service & Technical Support Advisor Job Description Join Concentrix Today! The Bilingual Chinese Customer Service & Technical Support Advisor interfaces with customers via inbound calls, chats, emails, and online platforms depending on client requirements. This role is responsible for providing exceptional customer service and first-level technical support, resolving routine customer inquiries, troubleshooting issues, and ensuring a positive customer experience. This opportunity offers exposure to multiple industries, including Customer Service, Technical Support, Retail, Banking, Telecommunications, and Technology, allowing you to build valuable skills while working in a dynamic, multicultural environment. In This Role, You'll Deliver outstanding customer service and technical support in Chinese and English through phone, email, and chat channels. Assist customers with inquiries, account-related requests, order processing, and technical troubleshooting. Diagnose and resolve routine technical issues by following established procedures and knowledge resources. Build strong product and service knowledge to provide accurate and confident support. Handle customer concerns with professionalism, empathy, and a solution-oriented approach. Create positive customer experiences through effective communication and personalized assistance. Collaborate with team members and support functions to achieve service and performance goals. Essential Functions / Core Responsibilities Meet contractual service levels and Key Performance Indicators (KPIs). Identify customer needs using effective questioning and troubleshooting techniques. Provide accurate information and technical guidance regarding products and services. Demonstrate active listening, empathy, and professionalism in all customer interactions. Maintain up-to-date knowledge of client products, systems, and processes. Accurately document customer interactions and resolutions. Contribute to customer satisfaction and continuous improvement initiatives. Identify opportunities to recommend additional products or services when appropriate. Candidate Profile Chinese language proficiency (B2/C1 level) required, both spoken and written. English proficiency (B1 level or above) required. High school diploma or equivalent required. Previous experience in customer service or technical support is an advantage. Strong communication and interpersonal skills. Ability to troubleshoot and resolve customer concerns effectively. Comfortable working in a fast-paced, performance-driven environment. Strong multitasking, prioritization, and adaptability skills. Basic computer literacy and ability to navigate multiple systems. Ability to work independently as well as collaboratively within a team. Detail-oriented, dependable, and customer-focused. Flexible to work rotating shifts as required. Career Framework Role The role requires foundational customer service and technical support skills along with product-specific knowledge to perform routine tasks within established processes. Employees receive structured training, coaching, and ongoing development to support performance and career growth. What We Offer Competitive Salary Transportation Provided Medical & Social Insurance Fast-track promotion opportunities within 6 months Exposure to international clients and diverse industries Comprehensive training and development programs Supportive, inclusive, and growth-focused work environment Additional Information Program requirements, responsibilities, and expectations may vary based on operational needs, language support requirements, and client programs. "The employee / GC is responsible for complying with information security policies and procedures, protecting the confidentiality, integrity, and availability of information assets, and promptly reporting information security incidents." Disclaimer The above statements describe the general nature and level of work performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs. Show more Show less