Medical Appointment Scheduler – US Healthcare Account

Location: Soter, Alexandria (on-site) Position Type: Full-Time Schedule: [Monday–Friday], (US business hours) Reports To: Team Leader / Client-Designated Supervisor Position Summary The Medical Appointment Scheduler books, confirms, changes and cancels patient appointments for US medical clients. You are the first voice patients hear, so accuracy, patience and clear English are essential. You will follow the client’s scheduling rules exactly, protect patient information, and ask when you are unsure instead of guessing. Key Responsibilities Handle inbound and outbound calls to schedule, reschedule and cancel appointments. Verify patient details (name, date of birth, phone, insurance) before booking. Follow the client’s rules for each exam type: preparation instructions, referrals, authorizations and location. Use the client’s scheduling system accurately and enter clear notes on every call. Make confirmation, reminder and no-show follow-up calls. Handle fax and email requests as assigned. Handle frustrated or anxious callers calmly, with empathy. Escalate anything outside your knowledge (medical questions, pricing, insurance coverage, complaints) to the supervisor. Never give medical advice or guess. Protect patient privacy and follow the client’s confidentiality and HIPAA-related rules. Meet daily call and quality targets, and adapt quickly when the client changes procedures. Performance Expectations Accuracy of bookings and notes Quality scores from call reviews and client feedback Attendance, punctuality and schedule adherence Following the approved process, even when it changes Prompt reporting of system problems or unclear cases Qualifications Previous call center experience is required (inbound or outbound). Experience in data entry or reception (front desk, booking or records) is required. Strong spoken and written English that US patients can understand easily Comfortable using computers, typing quickly, and working in several screens at once Patience, empathy and a professional phone manner Willingness to learn medical terms and client-specific procedures Ability to work US hours consistently Discretion with confidential information Preferred Medical, hospital or appointment scheduling experience Familiarity with insurance and referral terms Experience with Microsoft Teams and video meetings We Offer Salary of up to 25,000 EGP per month, depending on experience and interview results Door-to-door transportation provided Medical insurance and Social insurance Paid training and ongoing coaching Growth into senior scheduler, quality, training or team-lead roles Show more Show less