Equipment Lead - Delivery Associates

Role Objectives: The Equipment Lead owns the end-to-end management of Delivery Associate (DA) equipment, from procurement planning and issuance to recovery, reconciliation, and disposition. The role establishes standardized processes and controls across clusters, leads Cluster Coordinators, and ensures equipment availability, accountability, and cost efficiency through effective stock planning, recovery management, and performance monitoring. Roles & Responsibilities: Equipment Process & Standardization Define and maintain equipment standards, including DA entitlements, replacement criteria, and procedures for lost, damaged, or unreturned items. Standardize equipment issuance, handover, return, and recordkeeping processes across all clusters, ensuring consistent implementation and compliance. Establish documentation and control requirements for equipment custody, transfers, returns, and reconciliation. Monitor process adherence across clusters and drive corrective actions to address gaps and recurring issues. Team Leadership & Development Lead and manage Cluster Coordinators, setting objectives, allocating responsibilities, and monitoring performance against agreed targets. Ensure adequate coordinator coverage across clusters, including absence coverage and workload allocation, to maintain service continuity. Provide coaching and feedback, address performance gaps, and develop coordinators’ capabilities and readiness for increased responsibilities. Stock Planning & Supply Coordination Forecast equipment requirements based on hiring plans, headcount projections, and replacement needs to ensure availability before DA onboarding. Establish appropriate stock levels by cluster and coordinate replenishment and stock transfers with Procurement and Warehouse teams. Monitor supplier performance, equipment quality, replacement rates, and costs, and collaborate with Procurement to address recurring issues. Equipment Recovery & Reconciliation Ensure equipment recovery is incorporated into the DA exit process and track outstanding items through to resolution. Coordinate with HR, Payroll, and Finance to ensure any applicable deductions are supported by documented evidence and processed in accordance with approved policies and applicable requirements. Coordinate with Legal on cases requiring further action, providing complete supporting records for unreturned or misused equipment. Define and oversee the assessment and disposition of returned equipment, including reuse, repair, and write-off, in line with established procedures. Controls & Integrity Maintain segregation of duties between equipment custody and independent verification, ensuring issuance and handling activities are subject to appropriate controls. Provide the designated audit owner with access to equipment records and ensure audit findings are addressed within agreed timelines. Maintain accurate documentation and provide supporting evidence to Employee Relations for cases involving missing, damaged, or misused equipment. Performance Visibility Own the equipment performance scorecard across clusters, covering issuance against demand, recovery rates, losses, damage, stock availability, and cost per DA. Analyze performance trends, identify root causes, and drive corrective actions to improve equipment availability, recovery, control, and cost efficiency. Provide regular performance updates to the Senior Manager, highlighting key risks, recurring issues, and decisions requiring escalation. Crossfunctional Collaboration Partner with Operations, Supply, Procurement, Finance, and HR to align equipment requirements with headcount plans, budgets, operational needs, and approved recovery policies. Act as the primary point of contact for cluster and Operations managers on equipment availability, issuance, recovery, and related operational issues. Required Education, Knowledge, And Skills: Required Education, Knowledge, And Skills: Bachelor's degree or equivalent practical experience. 4-6 years in operations, logistics, asset management, or supply support, including at least 2 years leading a team. Has led people across several locations and delivered through them. Strong inventory control and tracking, with advanced Excel/Google Sheets. Understands internal control and segregation of duties. Comfortable in fast-paced, high-volume operations. Strong communication and stakeholder management. Show more Show less