B2+ English Level|| Fast Promotions|| New Launching Account

Company Description We are TP Group, formerly known as Teleperformance, a global leader in digital business services for nearly five decades. In the AI era, we have evolved to become sharper, more modern, and deeply focused on delivering empathetic, technology-enabled customer experiences. Our teams combine human insight with intelligent digital tools to support leading brands worldwide. At TP, we invest in people, offer structured career growth, and design future-ready roles that keep pace with innovation. Role Description This is a full-time, on-site role based in New Cairo for a B2+ English Level || Fast Promotions || New Launching Account position. The role involves handling customer interactions in English, providing clear and accurate information, and ensuring a positive experience across multiple communication channels. Daily tasks include responding to inquiries, resolving issues, documenting interactions, and adhering to performance and quality guidelines for a newly launched account. Team members will participate in ongoing training and coaching to improve communication skills, product knowledge, and efficiency, with a strong focus on meeting KPIs and contributing to a collaborative, professional work environment. The position offers opportunities for rapid advancement based on performance and demonstrated leadership potential. Qualifications Strong English communication skills at B2+ level, including clear speaking, active listening, and professional email or chat writing. Customer Service capabilities, with experience in handling inquiries, managing complaints, and maintaining a customer-focused approach. Training or English Teaching experience, or the ability to learn and apply new processes quickly and support knowledge sharing within the team. Translation skills or familiarity with multilingual environments, enabling accurate understanding and conveying of information when needed. Ability to work on-site in New Cairo on a full-time basis, with flexibility to work in shifts as required by business needs. Strong problem-solving and time management skills, with attention to detail and the ability to work under performance targets. Comfort with digital tools and CRM systems; prior experience in contact centers or digital business services is an advantage. Completed secondary education; post-secondary studies in languages, communication, business, or related fields are a plus. Show more Show less