Retail Store Manager - CFC - Kisok

Company Description Fathy Ibrahim is a family-owned and operated business that has been serving customers for over 90 years. The company is known as a one-stop shop for luxurious accessories, offering a wide selection of high-end goods and jewelry. With a strong heritage and commitment to quality, Fathy Ibrahim focuses on providing distinctive products and attentive service. The team is passionate about helping customers find meaningful items, whether for themselves or for loved ones. This long-standing reputation creates a professional yet welcoming environment for team members. Role Description The Retail Store Manager – CFC – Kiosk is a full-time, hybrid role based in Qesm 1st 6 October, with some flexibility for work from home as business needs allow. The role involves overseeing daily kiosk operations, including opening and closing procedures, cash handling, inventory monitoring, and ensuring the kiosk is visually appealing and well-stocked. The manager will lead and coach team members, set performance expectations, and ensure consistent delivery of high-quality customer service and satisfaction. Responsibilities include managing sales targets, tracking key performance indicators, implementing retail loss prevention practices, and resolving customer inquiries or issues in a professional manner. The role also requires coordinating with central management on promotions, reporting, and operational improvements, while maintaining compliance with company policies and standards. Qualifications Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on building long-term relationships and delivering a positive shopping experience. Candidates should possess solid Communication skills, including clear verbal and written communication, active listening, and the ability to provide constructive feedback to team members. Candidates should possess Store Management skills, including team leadership, shift planning, inventory oversight, and maintaining high standards of store presentation. Candidates should possess Retail Loss Prevention skills, with an understanding of cash handling controls, stock security, and compliance with company procedures. Additional beneficial qualifications include previous experience in retail or luxury accessories, proven ability to meet sales targets, basic proficiency in point-of-sale systems, and strong organizational and problem-solving abilities. A relevant diploma or degree in business, retail management, or a related field is preferred but not mandatory; commitment to ethical conduct and a customer-focused mindset is essential. Show more Show less