Integration Specialist

We’re looking for a passionate and motivated Integration Specialist to join our team. We want a team player who is driven and willing to learn to accompany us on our mission of playing a vital role in the digital transformation sweeping the MENA region. As an Integration Specialist at ZenHR, you will be the primary point of contact for customers facing technical challenges and the go-to expert for implementing their integrations. Your role involves diagnosing and resolving issues, guiding customers through integration processes, and ensuring a seamless experience with our API offerings. You will collaborate with internal teams to deliver effective solutions and take ownership of setting up and configuring integrations to meet customer needs. Who we are: At ZenHR, delighting our customers is our passion! We are an award-winning cloud based HRMS that caters to the full HR value chain from the “acquire” stage to the “retire” stage. a group of young and passionate people who are dedicated to providing cutting-edge technology, continuously researching and implementing new HR trends that cater to the needs of employers in the MENA region. Despite the numerous obstacles that we face, we see them as possibilities. We understand that rather than making excuses for the existing status quo, we must challenge it. If you want to make a difference in the HR world, ZenHR is the place for you. Our people shape ZenHR’s culture, therefore our strategy and success are built on our employees. In our hiring process, we prioritize equal employment opportunities, diversity, women empowerment, and inclusion, ensuring that we attract and retain A-players from various backgrounds. What we offer: Flexible working hours and remote/work-from-home option Health insurance coverage from day one at ZenHR Access to online and in-person Mental Health sessions A Zen work atmosphere Great culture and amazing people to work with and learn from The Job - Integration Specialist What you'll be doing: Provide technical support for customers integrating our platform with third-party tools via APIs Implement customer integrations by setting up, configuring, and customizing workflows to meet their unique requirements Troubleshoot and resolve issues related to API functionality, data exchange, and integration workflows Guide customers through the setup and configuration of integrations, offering clear and concise instructions Collaborate with engineering and product teams to identify and address complex issues Document customer interactions, technical challenges, and solutions in the support system Create and maintain knowledge base articles and FAQs to help customers resolve common issues independently Proactively suggest enhancements to improve customer experience and streamline integration processes Ensure timely and professional communication with customers, maintaining high levels of satisfaction Participate in team meetings, training sessions, and continuous improvement initiatives Who you are: Bachelor’s degree in Software Engineering, Computer Science, or related fields Proven experience of 3 years in hands-on NetSuite ERP implementation or Microsoft Dynamics Proven experience in designing and implementing integration solutions for complex software systems and applications Proven experience in customer support, preferably in a technical role Hands-on experience with implementing and troubleshooting API integrations Familiarity with RESTful APIs, JSON, and webhooks Strong troubleshooting skills and the ability to explain technical concepts to non-technical users Basic knowledge of programming languages like Python, JavaScript, or similar (preferred but not required) Show more Show less