English Customer service - Chat Account

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that address the specific business needs of each client. With strong attention to cultural differences and global best practices, ETISAL International supports partners in enhancing customer service and concentrating on core business activities. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to exceed client expectations. ETISAL International values human capital and fosters a culture of commitment, innovation, and continuous improvement in its operations. Role Description This is a full-time, on-site English Customer Service – Chat Account role based in Cairo, Egypt. The role involves handling customer inquiries and support requests via chat in English, providing clear, timely, and professional responses. Daily tasks include resolving issues, guiding customers through products or services, documenting interactions, and escalating complex cases when needed. Team members are expected to follow established service procedures, maintain accurate records, and contribute to meeting performance and quality targets. The role also includes collaborating with colleagues and supervisors to improve customer experience and share feedback on recurring issues or process improvements. Qualifications Strong English communication skills, including clear written communication and active listening. Customer Service experience, with the ability to handle inquiries, complaints, and problem resolution in a professional manner. Relevant background in English Teaching or Training that supports explaining information and guiding customers effectively. Translation skills that support understanding and conveying information accurately between English and local language when required. Comfort working on-site in Cairo, Egypt, with flexibility to work in shifts as business needs require. Basic computer literacy and ability to work with chat platforms, CRM systems, and office applications. Strong attention to detail, reliability, and a customer-focused mindset. Previous experience in BPO, call center, or customer support environments is an advantage. Show more Show less