Service Center Supervisor

We are seeking an experienced and customer-focused Service Center Supervisor to oversee daily service center operations, supervise staff, and ensure excellent customer service. The ideal candidate will have strong leadership, problem-solving, and organizational skills, with the ability to manage service requests, resolve customer complaints, and improve operational efficiency. Key Responsibilities - Supervise daily service center operations and ensure smooth workflow. - Lead, train, and motivate service center employees to achieve performance targets. - Handle escalated customer complaints and ensure timely resolution. - Monitor service quality, customer satisfaction, and employee productivity. - Coordinate with technical teams, technicians, and other departments to resolve service issues. - Ensure service requests, repairs, and customer inquiries are processed efficiently. - Maintain accurate records of service activities, inventory, and customer interactions. - Prepare daily, weekly, and monthly operational performance reports. - Monitor compliance with company policies, safety standards, and service procedures. - Identify operational challenges and recommend process improvements. - Manage staff schedules, task assignments, and workload distribution. - Ensure the service center maintains a professional, customer-friendly environment. Qualifications - Bachelor's degree in Business Administration, Operations Management, or a related field preferred. - 2–5 years of experience in customer service, service center operations, or a supervisory role. - Previous experience managing a team is highly desirable. - Strong communication, leadership, and interpersonal skills. - Excellent customer complaint-handling and problem-solving abilities. - Proficiency in Microsoft Office and customer relationship management (CRM) systems. - Ability to manage multiple priorities in a fast-paced environment. Key Skills - Team Leadership - Customer Service Management - Operational Supervision - Complaint Resolution - Staff Training and Development - Performance Monitoring - Reporting and Documentation - Problem-Solving - Time Management - Conflict Resolution Performance Indicators (KPIs) - Customer satisfaction ratings - Service turnaround time - First-contact resolution rate - Employee productivity - Complaint resolution rate - Service quality and operational efficiency Equal Opportunity Statement We welcome qualified candidates from diverse backgrounds. Hiring decisions are based on relevant experience, qualifications, skills, and business requirements. Show more Show less