German and English Bilingual Technical Support Representative

We are an established BPO company looking for WFH agents for our project. Currently, we need bilingual technical support representatives who can speak English and German fluently. We offer stable WFH positions to professionals who are looking for long-term careers in this industry. JOB DUTIES: 1) Customer support in English and German via phone, email, and chat platforms. 2) Order processing, billing and invoicing. 3) Relevant administrative and coordinative work. JOB REQUIREMENTS: 1) Excellent fluency in the English and German languages. 2) At least 1 year of experience in customer support or technical support. 3) At least 6 months of phone, email and chat support experience. 4) Some sort of experience with any CRM platform. 5) Must be efficient with at least basic skills in Microsoft Word and Excel. OTHER WORK REQUIREMENTS: 1) Stable internet connection of at least 10 Mbps. 2) A headphone with a microphone (preferably a noise-canceling one). 3) Reliable computer device (at least 8 GB RAM). 4) Power and internet backup (if needed). SCHEDULE and AVAILABILITY: Full-time, 8 AM till 5 PM CET, Mon - Fri, with 1 hour break BENEFITS: 1) A stable hourly rate. 2) Bonuses and accreditations. 3) Annual increments. 4) Growth opportunities. 5) Timely payments and a stable career. IMPORTANT NOTES: - To expedite your application and avoid any hurdles in the legal administration of your application or/and with the Upwork platform, kindly go through the relevant Upwork rules pertaining to the freelancers' tracking, payment, and communication. - This is a career-level WFH opportunity. We are a US-based company, and you will be requested to go through our recruitment process and provide the relevant legal documents if hired. Thank you. Show more Show less