Director of Pharmacy Retail Excellence

Employer Overview: A global healthcare company dedicated to developing innovative, science-backed healthcare solutions that improve patients’ lives. With an international presence across multiple continents, the organization focuses on delivering high-quality, cost-effective products while maintaining strong standards of quality, integrity, and customer care. Job Summary: The Director of Pharmacy Retail Excellence will lead the development and management of the company's pharmacy retail operations, beauty advisory teams, merchandising activities, and training academy. This role will drive excellence in pharmacy-level execution, strengthen consumer engagement, develop professional beauty advisors, and improve commercial performance through effective field-force management, training, and data-driven decision-making. Key Responsibilities: Lead and manage the pharmacy field force, ensuring effective territory planning, pharmacy coverage, team performance, and achievement of commercial objectives. Develop and oversee beauty advisor teams, establishing professional standards for consumer consultations, product recommendations, and customer experience. Establish and manage a dedicated training academy to train, assess, and certify beauty advisors, pharmacy representatives, and pharmacy staff. Oversee in-store execution, including merchandising, planogram compliance, product availability, shelf visibility, point-of-sale materials, and promotional activities. Monitor pharmacy sell-out performance, field-force productivity, and retail execution KPIs, using data and performance reports to identify improvement opportunities. Collaborate with Trade & Distribution, Marketing, and business unit leaders to align pharmacy activities with commercial strategies and brand objectives. Develop consistent consumer advisory standards, ensuring responsible product recommendations and appropriate referrals to healthcare professionals when necessary. Implement performance management, coaching, employee development, and career progression initiatives to improve team engagement and retention. Build strong relationships with pharmacy stakeholders and support joint plans that improve in-store execution, staff education, and consumer experience. Lead the continuous improvement and expansion of retail operations, establishing measurable standards and ensuring the department achieves its strategic and commercial objectives. Qualifications: Bachelor's degree in Business Administration, Pharmacy, Marketing, or a related field. Additional qualifications in management, retail operations, or learning and development are an advantage. Fluency in Arabic and English, both written and spoken. Significant experience leading large field teams, preferably managing 100 or more employees through regional or district management structures. Proven experience in pharmacy retail, consumer healthcare, FMCG, dermo-cosmetics, or beauty retail. Strong background in in-store execution, merchandising, product visibility, availability, and retail excellence. Experience managing beauty advisors, promoters, pharmacy representatives, or similar customer-facing teams. Demonstrated ability to drive commercial performance through sell-out analysis, KPIs, territory planning, and field-force productivity. Experience developing training programs, employee capability frameworks, or certification initiatives is highly desirable. Good understanding of the Egyptian pharmacy market, including pharmacy chains and independent pharmacies. Strong leadership, people management, and team development skills. Excellent communication, presentation, and stakeholder management abilities. Strategic thinking combined with a hands-on approach to execution. Strong analytical, problem-solving, and decision-making skills. High integrity, accountability, and commitment to professional standards. Ability to collaborate effectively across multiple departments and business functions. Strong organizational skills and the ability to manage competing priorities. Field-force management, territory planning, and pharmacy coverage optimization. Retail execution, merchandising, planogram management, and point-of-sale excellence. Training program development, coaching, assessment, and certification. Commercial performance management, sell-out analysis, and KPI monitoring. Performance scorecards, retail audits, and continuous improvement methodologies. Understanding of consumer advisory standards and the distinction between cosmetic recommendations and medical advice. Proficiency in Microsoft Office, particularly Excel and PowerPoint. Experience using CRM systems, sales reporting platforms, dashboards, and performance analytics tools. Ability to analyze commercial data and translate findings into actionable business recommendations. Ability to build and scale a new department, establish operational processes, and drive organizational change. Ability to manage a large, geographically dispersed workforce and maintain consistent execution standards. Ability to balance consumer trust, service quality, employee development, and commercial performance. Willingness to spend significant time in pharmacies and conduct regular field visits across Greater Cairo, Alexandria, and other regions of Egypt. Ability to establish measurable performance standards and deliver sustainable business results. Show more Show less