Customer Relations Specialist – English

Company Description Innovative Work Solutions (IWS) is a provider of high-quality outsourcing and workforce solutions that help businesses scale efficiently while reducing operational costs. The company specializes in Business Process Outsourcing, contact center services, dedicated remote teams, sales support, and customer experience management. IWS enables partners to focus on growth by managing execution with skilled professionals, transparent operations, and strong process management. Its flexible and scalable model can cut operational costs by up to 60% while maintaining performance and control. IWS is committed to building long-term partnerships based on efficiency, reliability, and measurable impact. Role Description The Customer Relations Specialist – English is an on-site role based in Cairo, responsible for managing and enhancing customer relationships for international clients. This position focuses on handling inbound and outbound customer interactions in English through phone, email, and chat, ensuring timely and accurate responses to inquiries, requests, and issues. The specialist monitors customer satisfaction, follows up on unresolved concerns, and supports retention efforts by providing clear information and solutions. Daily activities include documenting interactions in CRM systems, collaborating with team members and supervisors to improve service quality, and adhering to process guidelines and performance targets. The role requires maintaining a professional, customer-centric approach while aligning with IWS standards and client expectations. Qualifications Excellent English communication skills at B2 level or above. Fresh graduates and undergraduate students are welcome to apply. Strong communication and customer service skills, with the ability to handle inquiries and resolve issues professionally. Good problem-solving abilities, active listening, and attention to detail. Basic computer literacy and the ability to use email, chat platforms, and customer support systems. Ability to work in a fast-paced, target-driven environment. Previous experience in customer service, call centers, or BPO environments is an advantage but not mandatory. Ability to work on-site in Nasr City, Cairo, according to the assigned shift. Candidates with stronger English proficiency and confident communication skills are highly preferred. Show more Show less