International Credit Controller

Role The International Credit Controller is responsible for managing accounts receivable activities across assigned international ledgers, ensuring the timely collection of outstanding debts, accurate allocation of payments, and maintenance of a clean and controlled sales ledger. The role requires strong stakeholder management skills, attention to detail, and the ability to work collaboratively with internal teams, agents, and students across multiple territories. Key Responsibilities Credit Control & Collections Prepare and execute monthly collection processes in line with company policies and procedures. Proactively collect outstanding balances through email, Microsoft Teams, and telephone communication. Monitor aged debt and take appropriate action to minimise overdue balances. Develop and manage structured payment plans for agents where appropriate. Investigate, reconcile, and clear aged and historical outstanding balances. Accounts Receivable Management Maintain accurate and up-to-date accounts receivable ledgers. Process incoming payments from agents and students accurately and in a timely manner. Ensure all receipts and credit balances are allocated correctly. Raise manual debit notes and credit notes as required. Issue copy invoices to agents and students via email or post upon request. Customer & Stakeholder Relationship Management Liaise with Country Sales Advisors, Sales Managers, and School-based Customer Service teams to support collection activities. Build and maintain strong professional relationships with agents, students, and internal stakeholders. Resolve account queries efficiently while maintaining a high standard of customer service. Compliance & Controls Process refunds and other payments to students and agents in accordance with company compliance requirements and internal controls. Ensure all activities are performed in line with company policies, financial procedures, and audit requirements. Escalate risks, disputes, or compliance concerns to management as appropriate. Continuous Improvement Identify opportunities to improve credit control processes and operational efficiencies. Support the Credit Control Manager with projects, reporting, and ad hoc duties as required. Contribute to the achievement of team objectives and departmental KPIs. Skills, Knowledge & Experience Essential Fluent in English 1+ Years experience within Credit Control, Accounts Receivable, or a similar finance function. Strong debt collection and customer service skills. Experience managing high-volume ledgers and multiple customer accounts. Excellent communication skills, both written and verbal. Strong organisational skills with the ability to prioritise workloads effectively. Strong attention to detail and problem-solving abilities. Proficiency in Microsoft Office applications, particularly Excel. Ability to build effective working relationships across international teams and customer groups. Desirable Experience working within an international or multi-currency environment. Knowledge of accounting systems and ERP platforms. Experience within the education, travel, language learning, or service sectors. Understanding of foreign currencies and international payment methods. Show more Show less