Senior HR Operations Officer

About Jo Academy Jo Academy is a pioneering EdTech company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners. Powered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources. Jo Academy is a member of ULA Group, alongside ULA KSA, and contributes to a broader vision of integrating emerging technologies, such as AI-powered adaptive learning, AR/VR, and virtual schools, into the education ecosystem in the region and beyond. Our Purpose Jo Academy is driven by a clear purpose: to make education accessible, seamless, and engaging. Our mission focuses on increasing knowledge, building skills, and personalizing digital learning experiences. Through tech-enabled education, we are committed to empowering Arab learners, expanding their opportunities, and advancing digital education to better serve our community. Our Values At Jo Academy, we foster a culture of innovation, creativity, and impact. As a leader in the EdTech field, we are committed to delivering meaningful products and services that truly make a difference. Our team is passionate, diverse, and excellence-driven, united by a shared belief in the power of education and technology to shape the future. About The Role The Senior HR Operations Officer is responsible for supporting and enhancing HR operational processes, ensuring efficiency, compliance, and accuracy across all employee lifecycle activities. This role plays a key part in managing HR systems, payroll processes, employee records, and regulatory compliance while supporting continuous improvement initiatives. Key Responsibilities Support the HR Operations Manager in executing and improving daily HR processes, including onboarding, offboarding, employee records, contract management, and HRMS administration Supervise the preparation of employee request letters and final settlements, resolving complex cases and escalating when needed Maintain employee benefits programs, resolve related issues, and ensure timely coordination with providers Support the implementation of HR policies, ensuring alignment with organizational goals and operational efficiency Ensure compliance with HR policies and labor laws, providing guidance to team members Prepare, review, and validate monthly payroll, ensuring accuracy and compliance with internal policies and regulations Monitor attendance records, address discrepancies, and coordinate with payroll for accurate salary processing Oversee Social Security processes, including employee registration, contributions, and reporting Act as the HR liaison for Social Security claims (maternity, sick leave, work injuries), ensuring proper documentation and timely follow-up Maintain and audit HRMS data to ensure accuracy, integrity, and confidentiality Manage and optimize HRMS workflows, permissions, and reporting features Collaborate with internal teams to improve HR systems and processes Qualifications & Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field 5+ years of experience in HR Operations or a related field Professional certifications such as PHRI or SPHR are preferred but not mandatory Strong knowledge of payroll processes, labor laws, and HR operations best practices Experience working with HRMS systems Strong analytical, organizational, and problem-solving skills Excellent communication and interpersonal skills Proficiency in English and Arabic Recruitment Statement Only qualified and shortlisted candidates will be contacted. At Jo Academy, we are committed to equal opportunity, diversity and inclusion. We welcome applications from candidates of all backgrounds, identities, and experiences. Show more Show less