Operations Assistant

Company Description Turbo Pay is a next-generation electronic payment, platform that makes everyday cashless transactions faster, smarter, and more rewarding. The company’s mission is to simplify how people show appreciation, support causes, and complete payments by connecting businesses, employees, customers, and charities through innovative digital solutions. Role Description Key Responsibilities 1. Operations Coordination  Assist in coordinating daily collection operations and field activities.  Monitor daily collection schedules and ensure timely execution.  Follow up with drivers and field teams regarding daily assignments.  Escalate operational issues to management when required.  Support smooth communication between field teams, warehouse, and management. 2. Driver Support  Coordinate with drivers to ensure collections are completed according to schedule.  Monitor attendance and daily activities of drivers and field teams.  Follow up on delays, missed pickups, and operational issues.  Ensure company policies and operational procedures are followed.  Collect and maintain operational records, logs, and supporting documentation. 3. Scheduling & Route Coordination  Assist in preparing daily and weekly collection schedules.  Update collection routes based on operational requirements.  Coordinate route changes with drivers and supervisors.  Help monitor fuel usage and operational efficiency. 4. Warehouse & Inventory Support  Coordinate with warehouse personnel regarding incoming collections.  Assist in maintaining inventory records for incoming and outgoing materials.  Monitor warehouse documentation and stock movement.  Report discrepancies or operational issues immediately. 5. Quality & Compliance  Assist in ensuring collected materials meet company quality standards.  Report non-compliant materials or operational irregularities.  Ensure operational procedures and company standards are consistently followed. 6. Reporting & KPI Support  Prepare daily operational reports including:  Collection volumes  Driver activities  Missed pickups  Operational delays  Inventory movement  Maintain accurate operational records.  Support management with performance tracking and reporting. 7. Administrative ; Operational Support  Follow up on operational tasks assigned by management.  Coordinate with procurement, logistics, and administration when required.  Support document preparation and record keeping.  Ensure assigned tasks are completed accurately and on time. 8. Communication & Coordination  Maintain effective communication with drivers, warehouse staff, suppliers, and management.  Coordinate meetings, operational updates, and field communications.  Respond promptly to operational inquiries and urgent issues. Qualifications  Bachelor degree in Business Administration, Project Management, Engineering, Logistics, Supply Chain Management, or a related field.  Minimum 2–5 years of experience in operations coordination, logistics, supply chain, administration, FMCG, or related industries.  Ability to work in a high-pressure, field-based role (up to 12 hours/day) 6 days per week.  Experience coordinating drivers, field teams, or operational activities is preferred.  Ability to travel to multiple countries in gulf region.  Must be available 24/7 to respond to emergencies, and business-critical issues as needed.  Proficiency in Microsoft Office (Excel, Word, Outlook).  Experience using WhatsApp, Google Maps, and reporting tools for operational coordination.  Fluent in Arabic and English.  Valid Jordanian driving license is preferred. Show more Show less