RAN NOC Engineer

Job Title RAN NOC Engineer (Network Operations Center Engineer) Job Purpose Monitor and maintain the availability, performance, and quality of the Radio Access Network (RAN) by providing 24x7 operational support, fault management, incident handling, escalation management, and service assurance activities to ensure compliance with customer SLAs and operational KPIs. Key ResponsibilitiesNetwork Monitoring & Surveillance Perform real-time monitoring of 2G, 3G, 4G, 5G, CloudRAN, and related transport alarms. Identify network faults, service degradations, and critical incidents. Analyze alarms and correlate events to determine service impact. Ensure proactive monitoring of network health and service availability. Fault & Incident Management Create, categorize, and manage incident tickets in accordance with agreed processes. Perform initial fault diagnosis and troubleshooting. Escalate issues to appropriate support teams, field maintenance, vendors, or back-office teams. Track incidents until restoration and closure. Ensure adherence to MTTR and SLA targets. Service Assurance Monitor customer-facing services and network KPIs. Assess service impact and prioritize alarms based on severity. Support major incident management and emergency restoration activities. Participate in outage bridges and technical conference calls. Operational Support Coordinate with: RAN Back Office teams Field Maintenance teams Transport and Core Operations teams Customer operations teams Vendors and third parties Ensure proper handover between shifts. Maintain operational logs and shift reports. Reporting & Governance Prepare daily, weekly, and monthly operational reports. Track alarm trends, recurring faults, and chronic issues. Support RCA activities and service improvement initiatives. Maintain compliance with operational procedures and audit requirements Required Technical Skills Knowledge of: GSM / UMTS / LTE / 5G technologies Microwave and IP Transport fundamentals OSS/NMS platforms Fault Management systems Incident Management processes KPI and performance monitoring concepts Familiarity with: Alarm correlation Ticketing systems (ServiceNow, Remedy, etc.) SLA management RCA techniques Network troubleshooting methodologies Soft Skills Strong communication and coordination skills. Ability to work in a 24x7 shift environment. Problem-solving and analytical thinking. Customer focus and ownership mindset. Ability to handle high-pressure incidents and outages. Typical KPIs SLA Compliance MTTR (Mean Time To Restore) Alarm Handling Time Ticket Closure Quality Escalation Compliance Service Availability Shift Handover Quality Major Incident Response Performance Experience & Education Bachelor's degree in Telecommunications, Electronics, Computer Engineering, or related field. 1-5 years for Engineer level. Experience in telecom operations, managed services, or NOC environments is preferred. Relevant certifications in LTE/5G. Show more Show less