Airline Customer Support | B2 English & Graduates

Company Description Alorica is a global customer experience (CX) partner that helps leading brands build long-term customer relationships through innovative, end-to-end service solutions. The company combines proven performance, deep industry expertise, and advanced technology to deliver measurable business results. Alorica is known for challenging convention, building strong client partnerships, and staying true to values of integrity and authenticity. With about 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected culture with career opportunities available worldwide. Role Description The Airline Customer Support role is a full-time, on-site position based in Qesm El Sheikh Zaid. In this role, team members assist airline customers via phone, chat, or email with inquiries about reservations, ticket changes, flight information, baggage, and general travel support. Responsibilities include resolving issues efficiently, providing accurate information, and ensuring a positive customer experience that aligns with airline policies and Alorica’s service standards. The role may also involve identifying customer needs, offering appropriate services or upgrades, and documenting interactions in internal systems. Team members collaborate with supervisors and peers, follow established procedures, and meet performance targets related to quality, productivity, and customer satisfaction. Qualifications Strong communication skills, including clear spoken and written English at a B2 level, with the ability to handle customer interactions professionally. Customer service skills focused on empathy, active listening, problem-solving, and conflict resolution. Foundational knowledge or interest in airlines and aviation, with the ability to learn airline policies, procedures, and terminology. Bachelor’s degree or equivalent post-secondary education; recent graduates are encouraged to apply. Ability to work on-site in Qesm El Sheikh Zaid, including flexibility with shifts, weekends, and holidays as needed. Proficiency with computers, CRM or ticketing systems, and multitasking across several applications. Resilience in a fast-paced environment, with strong attention to detail and adherence to company policies and compliance standards. Show more Show less