CSR English Speakers C1 (Rotational Over night shifts)

Company Description Aura Communication is a leading HR outsourcing, staffing, and payroll outsourcing consultancy founded in 2012 and headquartered in Cairo, Egypt, with an additional branch in Miami, Florida, USA. The company operates across Egypt and the wider MENA region, including Iraq, Syria, Jordan, Morocco, Algeria, and Saudi Arabia. Aura serves local and international clients as a trusted one-stop HRO/BPO partner, offering comprehensive workforce and business process solutions. Applicants joining Aura will be part of a growing multinational organization that supports diverse industries and promotes professional development within a dynamic, service-oriented environment. Role Description This is a full-time, on-site CSR English Speakers C1 role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions in English, responding to inquiries, resolving issues, and providing accurate information about products and services. The CSR will manage customer accounts, document interactions in internal systems, and follow established procedures to maintain high service quality and compliance with company policies. Daily tasks include de-escalating challenging situations, coordinating with internal teams to address customer needs, and ensuring that customer commitments are met. The position requires working rotational overnight shifts, maintaining professionalism, and delivering a consistent, positive customer experience. Qualifications Demonstrated ability in customer-facing roles, including Customer Service Representatives and Customer Support functions. Skills that promote strong Customer Satisfaction and a consistently positive Customer Experience. Solid foundation in general Customer Service best practices and standards. C1-level English proficiency (spoken and written), with clear communication and active listening skills. Ability to work rotational overnight shifts on-site in Qesm El Maadi, with reliability and time management. Strong problem-solving, conflict resolution, and decision-making abilities in a fast-paced environment. Comfort using CRM systems, call center tools, and basic office software to document and track interactions. Previous experience in contact centers, BPO/HRO environments, or related customer service roles is an advantage. High school diploma or equivalent required; post-secondary education in business, communication, or related fields is a plus. Show more Show less