Skin Expert - Kiehl’s

Company Background I&K Abu Shaqra is one of the leading companies in luxury retail and distribution in the region. As part of its expansion, I&K is introducing Kiehl’s, the renowned American skincare brand, to the Jordanian market. Founded in 1851 as an old-world apothecary in New York City, Kiehl’s is recognized globally for its high-quality, naturally inspired skincare products backed by science. The first Kiehl’s boutique in Amman will offer a unique skincare experience, combining expert consultation, product efficacy, and a heritage of personalized service. KEY RESPONSIBILITIES: - Provide exceptional customer service and create a welcoming and engaging store environment. - Actively approach customers, assess their needs, and recommend suitable Kiehl’s products based on consultations and skin analysis. - Achieve monthly sales targets and KPIs. - Build long-term relationships with customers through follow-up and loyalty-building initiatives. - Maintain strong knowledge of Kiehl’s products, ingredients, and benefits. - Adhere to company grooming standards and maintain a clean, professional appearance. - Ensure the store is clean, well-stocked, and visually merchandised according to brand guidelines. - Assist in organizing and executing in-store events, activations, and product launches. - Handle point-of-sale (POS) transactions accurately and efficiently. Key Working Relationships Position Reports to: Junior Brand Manager Indirect/Technical Reporting: NA Position directly Supervises: NA Key Internal Contacts: NA Key External Contacts: NA REQUIREMENTS: Education High school diploma or equivalent; a diploma or degree in a relevant field is a plus. Experience Previous experience in retail sales, preferably in the beauty or skincare industry. Passion for skincare and customer experience. Skills · Good communication and interpersonal skills. · Presentable and confident, with a customer-first attitude. · Ability to work flexible shifts, including weekends and holidays. · Fluent in English (speaking, reading, and writing). Working Environment: The role requires a 9-hours shift each day, including a one-hour lunch break, with one scheduled day off per week. Show more Show less