Associate Community and Customer Relations Director

Responsibilities Develop and implement community relations and customer service strategies aligned with destination objectives. Lead customer relations teams handling inquiries, complaints, and service coordination Oversee community engagement programs, events, and resident communication initiatives. Monitor service performance, SLAs, and customer satisfaction metrics. Establish standards, policies, and procedures for community and customer service operations. Act as escalation point for critical customer or community issues. Coordinate cross-functionally with Operations, Security, Facilities, Marketing, and Finance to resolve issues. Implement digital tools and CRM systems to track service requests and feedback. Prepare monthly and quarterly reports on service performance and community engagement outcomes. Manage budgets, resources, and contracts related to community activities and services. Build strong relationships with residents, partners, and local stakeholders. Lead, mentor, and develop team capability and service culture. Specifications Bachelor’s degree in business administration, Hospitality, Communications, or related field. Postgraduate certification or customer experience qualification is an advantage. 12–15 years of progressive experience in community management, hospitality, customer service, or real estate. At least 4–5 years in a leadership role managing teams and service operations. Show more Show less