Product Configuration Expert – Connected Customer and Consumer Mobile Apps

Department: Consumer & Customer Platform & Digital Factory Location: Egypt, Cairo. As a Product Configuration Expert - Mobile Apps within Digital & Technology Platforms Services (DTPS), you have the chance to be in the heart of the Coca-Cola HBC Connected Drinks Equipment ecosystem and play a pivotal role in configuring, deploying and supporting scalable mobile applications for field technical service, vending operations, connected drink equipment products. The role is responsible for osapiens Field Service application and Televend Staff app, Commercial IOT Hub, including their mobile and front end applications, system configuration and integration dependencies. The Product Configuration Expert translates business requirements into functional and technical specifications and configuration designs that meet business needs. The role ensures solution stability, maintainability, security, compliance and data integrity in line with the CCH landscape and standards, while supporting reliable field operations across countries, devices and operating conditions. The CCHBC Connected Drinks Equipment product line includes field service management solutions and IoT platforms for equipment management. These solutions integrate with CCHBC S/4HANA ERP and D365 CRM to enable 24/7 operations, efficient field service and daily operations, and equipment profitability management. YOUR KEY RESPONSIBILITIES: • Collaborate with the PM to analyze requirements and turn them into configuration designs, functional/technical specifications, user stories, acceptance criteria, test scenarios and effort estimates. • Own configuration of mobile applications and administration portals across development, test and production environments, including country structures, organisations, users, roles, permissions, licences, languages and environment-specific parameters. • Configure field-service and vending workflows such as work-order lifecycle, dispatching, route and machine assignment, priorities, task lists, smart forms, validations, status mappings, notifications, spare-parts and stock settings, service reports, signatures and proof-of-service data. • Configure and validate mobile capabilities including offline execution and synchronization, barcode/QR scanning, camera and attachment handling, geolocation and maps, device permissions, local storage, session behavior and error handling. • Manage configuration dependencies with SAP S/4HANA/ERP, D365/CRM, middleware and APIs, identity and access management, mobile-device management, IoT platforms and vendor cloud services. • Use API and integration concepts such as REST/JSON, HTTPS, authentication tokens, webhooks, message queues and scheduled interfaces to analyze data flows and support troubleshooting, without replacing specialist development teams. • Work with structured data and configuration artefacts using JSON, XML, CSV and Excel; perform data mapping, validation, mass-upload preparation and reconciliation of master and transactional data. • Support application packaging and controlled deployment for Android and iOS through enterprise mobile application management, including version compatibility, release notes, pilot groups, rollback readiness and device enrolment dependencies. • Plan and execute configuration testing, regression testing, UAT and production smoke tests. Analyze logs and evidence to distinguish configuration, integration, master-data, device, network and product defects. • Coordinate releases, transports, cutover, go-live, hypercare and country onboarding; maintain configuration baselines, change records, environment inventories, runbooks, knowledge articles and support handover materials. • Monitor configuration-related incidents and service requests, perform root-cause analysis and coordinate resolution with support teams, architects, SAP/integration specialists and external vendors. • Together with the Product Manager, Solution/Platform Architects and other stakeholders, drive backlog prioritisation, simplification, standardisation, security-by-design and continuous product improvement. ARE THESE YOUR SECRET INGREDIENTS? • 5+ years' experience in enterprise application configuration, functional consulting, platform administration or product operations, preferably in mobile field service, vending, logistics, customer asset management or IoT-enabled solutions. • Hands-on experience configuring SaaS platforms and mobile applications across multiple countries and environments, including roles, permissions, workflows, forms, validations, notifications and organizational structures. • Practical knowledge of Android and iOS enterprise application deployment, device compatibility, permissions, camera/scanning capabilities, offline-first behavior, synchronization and mobile-device management concepts such as Microsoft Intune. • Technical understanding of REST APIs, JSON/XML payloads, HTTPS, authentication and SSO concepts, middleware/integration monitoring, interface error analysis and application logs. • Understanding of IoT and connected-vending concepts, including device identity, telemetry and alerts, asset-to-machine relationships, connectivity constraints, remote diagnostics and event-driven integration. Familiarity with MQTT or comparable IoT messaging is an advantage. • Experience with SQL or comparable data-query concepts, Excel-based data analysis and structured configuration formats; basic scripting knowledge such as Python or PowerShell is an advantage. • Experience with Azure DevOps or Jira, ServiceNow or comparable ITSM tools, test management, defect triage, release/change management and Agile or scaled Agile delivery. • Awareness of mobile and cloud security principles, including least privilege, role-based access control, secure credential handling, encryption in transit, privacy, auditability and segregation of duties. • Ability to troubleshoot end-to-end across the mobile app, portal, integration, ERP, data, network and device layers and communicate findings clearly to technical and business audiences. • Proven ability to work with external vendors and multicultural, cross-functional teams; strong documentation, communication and influencing skills; • English proficiency. ABOUT YOUR NEW TEAM: We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact. We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth. We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be. And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP. AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success. Show more Show less