Head Waiter

Company Description Say HELLO! for DUBAI have multiple Head Waiter / Head Waitress roles available with some of the most recognised names in luxury dining. We are a video-first recruitment platform that connects talent with the best hospitality employers across the Middle East! JOB PAGE LINKS: https://lnkd.in/ef3u-cj9 https://sayhellojobs.com/jobs Role Description The Head Waiter role at Say HELLO! partner venues is a full-time, on-site position based in Dubai, United Arab Emirates. The Head Waiter oversees the dining floor, ensuring guests receive attentive, consistent, and high-quality service throughout their visit. Day-to-day responsibilities include supervising wait staff, managing table assignments and reservations, coordinating with the kitchen and bar to ensure timely service, and handling guest requests or concerns in a professional manner. The role also involves training and mentoring team members, supporting menu knowledge and upselling, maintaining cleanliness and presentation standards, and assisting with opening and closing procedures. The Head Waiter works closely with restaurant management to uphold brand standards and enhance the overall guest experience. Qualifications Strong customer-focused mindset with proven experience in Customer Service and guest-facing hospitality roles. Solid understanding of Food & Beverage offerings, including menu knowledge, pairing suggestions, and quality standards. Hands-on experience in Food Service operations, such as table management, order taking, and coordination between front and back of house. Excellent Communication skills, including clear verbal communication, active listening, and the ability to handle guest feedback professionally. Basic familiarity with Cooking or kitchen processes to coordinate effectively with culinary teams and understand preparation times. Previous experience in a supervisory or lead waiter role in restaurants, hotels, or similar hospitality environments. Ability to work flexible hours, including evenings, weekends, and holidays, as required by operational needs. Strong organizational skills, attention to detail, and the ability to remain calm and efficient in a fast-paced environment. Working proficiency in English; additional languages commonly used in Dubai are an advantage. Formal hospitality training or certification is beneficial but not mandatory; a passion for service and guest satisfaction is essential. Show more Show less