Telemarketing Representative

Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on helping partners and clients increase profits by leveraging state-of-the-art technology solutions that reduce costs and improve operational efficiency. With strong expertise in information technology, SoftTrend tailors services to meet diverse customer needs and requirements. Team members work in a dynamic environment that values innovation, client success, and continuous improvement. Role Description This is a full-time, on-site Telemarketing Representative role based in Qesm El Maadi. The Telemarketing Representative will make outbound and receive inbound calls to introduce SoftTrend’s software licensing and IT services, qualify leads, and schedule follow-up interactions or appointments. Daily responsibilities include explaining product features and benefits, answering customer inquiries, and documenting call outcomes in the CRM system. The role involves collaborating with the sales team to support campaigns, following defined call scripts and guidelines, and meeting individual and team targets. The Telemarketing Representative will also maintain a professional phone presence, handle basic customer support requests, and provide feedback on customer needs and market trends. Qualifications Strong customer-facing abilities, including Customer Service and Customer Support skills. Clear and professional Communication skills, with excellent Phone Etiquette. Demonstrated Sales skills, with the ability to identify opportunities and handle objections. Proficiency in using CRM or call management systems and basic computer applications. Ability to work on-site in Qesm El Maadi and maintain consistent attendance and punctuality. Comfort with making a high volume of calls and working toward measurable targets and KPIs. Prior experience in telemarketing, inside sales, or call center environments is an advantage. High school diploma or equivalent; further education in business or IT-related fields is beneficial. Show more Show less