CRM Quality Control Specialist

Key responsibilities Data quality control Audit CRM records every shift for accuracy, completeness and timeliness, including leads, contacts, accounts, visits and service records. Find and correct duplicate, missing or inconsistent data, and trace each error back to its source. Check that records follow the approved data entry standards and mandatory field rules. Verify that automations ran correctly, such as lead conversion, record assignment and notifications. Testing CRM changes Test new modules, fields, workflows and custom functions before release, and retest after every fix. Write and maintain test cases and checklists for the main CRM processes. Run regression checks after each release to confirm that existing functions still work. Confirm that data moving between the CRM and connected systems arrives complete and correct. Reporting and improvement Log every defect and data issue with clear steps, evidence and severity, and follow it until it is closed. Escalate critical issues to the CRM development team and the direct manager immediately. Prepare daily and weekly quality reports covering error rates, recurring issues and root causes. Recommend validation rules, layout changes or user training that prevent repeat errors. Shift duties Monitor CRM data and system behavior in real time during the assigned shift. Guide CRM users on correct data entry when errors are found. Write a handover note at the end of each shift listing open issues and pending checks. Handle customer data, including health-related information, in line with the company's confidentiality and data protection policies. Qualifications and experience A Bachelor's degree in Computer Science is mandatory for this role. Education: Bachelor's degree in Computer Science (required). Experience: 1 to 3 years in CRM quality control, software testing, data quality or CRM administration. CRM knowledge: hands-on experience with a CRM platform, with Zoho CRM preferred. Certifications: a software testing certificate such as ISTQB Foundation Level, or a CRM administration certificate, is an advantage. Skills and competencies Technical skills Solid understanding of CRM structure: modules, fields, layouts, validation rules, workflows and user roles. Software testing fundamentals: test cases, functional testing, regression testing and defect tracking. Data analysis using advanced Excel or Google Sheets, basic SQL, and CRM reports and dashboards. Ability to read automation scripts and follow their logic; knowledge of Deluge is an advantage. Basic understanding of APIs and system integrations. Personal skills Strong attention to detail and accuracy. Analytical thinking and root-cause problem solving. Clear written and spoken communication in Arabic and English. Integrity and discipline when handling confidential data. Ability to work independently, including on evening, night and weekend shifts. Show more Show less