English / customer service -afternoon

Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on empowering businesses with smart, flexible, and dedicated solutions. The company specializes in delivering seamless customer experiences across diverse industries through high-quality call center services. With a strong history of excellence and a commitment to innovation, Innovative Work Solutions leverages cutting-edge technology and a client-centric approach to support business growth. The team emphasizes flexibility, professionalism, and service excellence in every interaction, driving long-term success for clients worldwide. Role Description This is a full-time, on-site English / Customer Service role based in Cairo. The role involves handling inbound and outbound customer interactions, responding to inquiries, resolving issues, and ensuring a positive customer experience in English. Daily tasks include communicating clearly and professionally with customers, documenting interactions in the system, and following established procedures and service standards. The role may also include supporting basic English language guidance for customers or team members, participating in training sessions, and collaborating with colleagues to improve processes and customer satisfaction. Qualifications Strong English to support language proficiency and service quality. Excellent Communication and Customer Service skills to manage calls, messages, and inquiries effectively. Ability to perform Translation tasks when needed to bridge language gaps and clarify information. Previous experience in contact centers, customer support, or related service environments is preferred. Comfort working on-site in Cairo and adhering to full-time schedules, including afternoon shifts. Good problem-solving skills, attention to detail, and ability to remain calm under pressure. Proficiency with basic computer applications and CRM or call center systems is an advantage. Relevant education in languages, communication, business, or a related field is beneficial. Show more Show less