Customer Support Agent - English B2

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering high value, customized outsourcing solutions that help partners concentrate on their core business while better serving their own customers. ETISAL International emphasizes global coverage, cultural understanding, and industry best practices to provide tailored, consultative services. The organization is committed to transparency, operational flexibility, integrity, and exceeding client expectations. It also places strong importance on human capital, quality standards, and the use of advanced technologies to support long-term partnerships. Role Description This is a full-time, on-site Customer Support Agent role based in Cairo, Egypt for English-speaking professionals. The Customer Support Agent will handle inbound and outbound customer interactions via phone, email, and chat, providing accurate information, resolving inquiries, and addressing concerns in a timely manner. Responsibilities include troubleshooting basic service issues, documenting cases in the system, and ensuring high levels of customer satisfaction in line with company standards. The role involves following established procedures, escalating complex issues when necessary, and maintaining clear, professional communication. The Customer Support Agent will collaborate with team members and supervisors to meet performance targets and contribute to continuous service improvement. Qualifications Strong customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and rapport. Ability to maintain high Customer Satisfaction by managing expectations, following up on issues, and delivering reliable solutions. Excellent Communication skills in English (spoken and written), with clear, professional, and empathetic interaction style. Basic Troubleshooting abilities to identify issues, provide step-by-step guidance, and escalate problems when required. Previous experience in contact centers, BPO, or customer support environments is preferred but not mandatory. Comfort working in a fast-paced, target-driven environment, with strong time management and attention to detail. Proficiency with computer systems, CRM tools, and basic office applications. Show more Show less