Telesales Representative

Company Description NEWTEL CS is a professional call center partner delivering outsourced outbound and inbound services, HR recruitment, chat, and email support. The company focuses on smart solutions that help clients achieve measurable business results. NEWTEL CS provides tailored customer communication services across multiple channels, supporting diverse industries and service needs. Team members work in a fast-paced, service-oriented environment with opportunities to build strong customer interaction and sales skills. Role Description The Telesales Representative is a full-time, on-site role based in Amman. In this position, the representative makes outbound calls to existing and potential customers, presents products and services, and drives sales conversions while meeting daily and monthly targets. The role includes handling inbound inquiries, responding to customer questions, and providing accurate information through phone, chat, and email as needed. Day-to-day tasks involve building rapport with customers, identifying needs, offering suitable solutions, logging call details in the system, and following up on leads. The representative collaborates with team members, participates in training sessions, and adheres to company quality standards and scripts while maintaining a professional and customer-focused approach. Qualifications Strong communication skills, including clear speaking, active listening, and professional telephone etiquette. Customer service and customer support skills to manage inquiries, resolve issues, and ensure a positive customer experience. Sales skills to present offerings, overcome objections, negotiate, and close telesales opportunities. Ability to participate in and benefit from training, apply feedback, and continuously improve performance. Basic computer literacy and ability to work with CRM or call center software. Previous experience in telesales, call centers, or customer-facing roles is an advantage. Ability to work on-site in Amman, manage shift schedules, and perform in a target-driven environment. High level of reliability, professionalism, and a customer-focused mindset. Show more Show less