Customer Service Executive

Company Description: Total Freight International (TFI) is a UAE-based leader in global freight and logistics with over 35 years of operational excellence. As a single-window logistics provider, TFI supports local and international businesses with end-to-end cargo transportation, warehousing, distribution, and specialised Importer / Exporter of Record services. The company operates a robust infrastructure and a global agent network, delivering tailored, reliable solutions across complex supply chains. TFI holds GDP certification for pharmaceutical logistics and is a GCAA-licensed agent for dangerous goods by air, reflecting its strong focus on safety and regulatory compliance. Serving industries from automotive and aviation to healthcare, FMCG and e-commerce, TFI offers real-time visibility, secure facilities and responsive service to its partners. Role Description: TFI is expanding its presence in the UAE and is seeking a high-performing Customer Service & Commercial Executive to drive commercial growth and manage strategic accounts across General Cargo, Dangerous Goods (DG), Out-of-Gauge (OOG) and Cold-Chain Pharmaceutical Logistics. If you are a target-driven freight sales professional looking to build a high-impact career with a quality-focused logistics leader, we want to hear from you Key Responsibilities: Pipeline & Revenue Growth: Identify, qualify and convert new B2B business opportunities across the UAE logistics market to grow the pipeline and revenue Specialized Cargo & Pharma Solutions: Manage client inquiries and deliver GDP-compliant transport solutions tailored to temperature-sensitive pharmaceutical and specialised cargo Rate Negotiation & Proposal Management: Negotiate competitive freight rates with carriers, airlines and overseas partners to create winning pricing proposals, RFQs and RFPs Strategic Account Management: Conduct regular business reviews with key accounts, build long-term relationships and maximise account profitability CRM & Reporting: Maintain complete pipeline visibility, forecasts and lead activity in the CRM to consistently achieve monthly and quarterly targets Cross-Functional Alignment: Collaborate closely with operations, compliance and quality teams to ensure flawless execution and customer satisfaction Qualifications and Experience: 2 to 5 years of proven experience in freight forwarding sales or logistics business development in the UAE market Strong knowledge of air and sea freight, general cargo and DG handling Practical experience with GDP and cold-chain pharmaceutical logistics is a strong advantage Proven track record of consistently meeting or exceeding revenue and gross margin targets Strong negotiation, relationship-building and client presentation skills Proficiency in CRM pipeline management Show more Show less