Operations Manager

We're hiring an Operations Manager to keep customer accounts, shipments and transport coordination running smoothly. TOLF is seeking an organised, customer-focused Operations Manager to support its freight forwarding and logistics activities. Based in Dubai, UAE, this role will manage day-to-day customer accounts, coordinate with the transport department, monitor shipment progress and ensure customers receive timely updates and reliable service. Key Responsibilities · Manage day-to-day customer accounts, acting as a primary contact for shipment updates, service queries and operational requirements. · Coordinate closely with the transport department to arrange collections, deliveries, vehicle availability and transport schedules. · Track shipments and proactively communicate delays, changes, delivery confirmations and exceptions to customers. · Coordinate with freight, warehouse, customs and other relevant teams to ensure shipments progress smoothly. · Ensure transport bookings, delivery instructions, shipment records and customer information are accurate and up to date. · Resolve operational issues and customer complaints promptly, escalating complex matters where required. · Monitor service levels, delivery performance and outstanding actions, following up until issues are closed. · Maintain accurate operational systems, customer account notes, reports and documentation. · Support account reviews and identify recurring issues or opportunities to improve service quality and efficiency. · Help ensure operational procedures, customer requirements and agreed service standards are consistently followed. Skills & Experience · Proven experience in freight forwarding, logistics, transport operations or a similar customer-facing operations role. · Experience managing customer accounts and coordinating transport or delivery activities. · Good understanding of shipment processes, transport scheduling, delivery planning and logistics documentation. · Strong communication and customer service skills, with confidence coordinating across multiple departments. · Excellent organisation, prioritisation and follow-up skills, with the ability to manage multiple shipments and customer requests. · A practical problem-solving approach and the ability to stay calm when plans change or delays occur. · Comfortable using spreadsheets, email and transport, CRM or logistics management systems. · Able to work independently and coordinate remotely with colleagues and customers, including UK-based teams. What TOLF Offers · Office based in Dubai, UAE. · A role with responsibility across customer service, freight operations and transport coordination. · Opportunity to contribute to reliable service delivery and continuous operational improvement. · Salary based on experience. Interested? Apply through LinkedIn with your CV and a brief summary of your freight forwarding, customer account management and transport coordination experience. Show more Show less