Senior Specialist - Cloud Operation

Job Purpose The Senior Specialist - Cloud Operations is responsible for the day-to-day operation, administration, monitoring, and optimization of the organization's cloud environments. The role ensures cloud services remain available, secure, reliable, and cost-efficient, while providing advanced technical support and driving automation and continuous operational improvement. Key Responsibilities Operate, administer, monitor, and support enterprise cloud platforms and services Ensure the availability, stability, performance, and operational readiness of cloud environments Monitor cloud infrastructure and proactively identify and resolve performance, capacity, availability, and configuration issues Provide L3 technical support for complex cloud incidents, service requests, and change requests, consistent with the responsibilities referenced in your internal material. [Norah Bin...an in chat | Teams] Perform cloud platform patching, upgrades, maintenance, troubleshooting, and lifecycle activities. [Norah Bin...an in chat | Teams] Implement automation to improve operational efficiency and reduce repetitive manual activities Support cloud security controls, identity and access management, configuration standards, backup, and disaster recovery Support incident, problem, and change management activities, including root-cause analysis for recurring or critical issues Monitor cloud utilization and support FinOps/cost optimization activities to improve resource efficiency Maintain technical documentation, operational procedures, runbooks, and SOPs. Your internal material also specifically identifies operational documentation and SOPs as part of specialist responsibilities. [Norah Bin...an in chat | Teams] Collaborate with Infrastructure, Cybersecurity, Network, Application, Architecture, and DevOps teams to resolve operational issues and support new solutions Support cloud migrations, deployments, configuration changes, and integration with on-premises infrastructure Maintain monitoring, alerting, backup, recovery, and high-availability capabilities Identify opportunities for continuous improvement in cloud reliability, scalability, security, and operational processes Requirements Qualifications Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field Typically 5-8 years of relevant IT/infrastructure experience, including strong hands-on exposure to cloud operations Hands-on experience with one or more major platforms such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP). Public senior cloud roles similarly emphasize AWS/Azure, cloud infrastructure, monitoring, troubleshooting, security, scalability, and cost efficiency Show more Show less