Member Services Team Member

Company Description Access is a leading Health Insurance Claims Management company specializing in worldwide healthcare access for global workforces and individuals seeking international coverage and travel support. We partner with insurance companies and self-paying schemes to support expats, patients requiring specialized treatment, and families throughout their healthcare journeys. Our mission is to make healthcare access seamless across borders while continuously improving the health and well-being of the people we serve. Role Description We are hiring a full-time, on-site Member Services Specialist to join our team in Amman. This is a rotational 24/7 role focused on supporting members throughout their healthcare journey and ensuring a high standard of service. Key responsibilities include: Managing member calls, requests, and inquiries professionally and empathetically Supporting members with healthcare-related requests and cases Processing claims accurately and efficiently Resolving issues and providing members with timely updates Maintaining clear and accurate case records Coordinating with internal teams and healthcare providers when required Ensuring a positive and professional member experience This is an excellent opportunity for motivated individuals looking to build their careers in healthcare and health insurance. Fresh graduates are welcome to apply. Qualifications Bachelor’s degree in a medical-related field is required Excellent verbal and written communication skills in Arabic and English Strong customer service, communication, and problem-solving skills Ability to work under pressure in a fast-paced, team-oriented environment Willingness to work rotational shifts as part of a 24/7 operation Previous experience in healthcare, insurance, or customer service is an advantage Interested candidates are invited to send their CV to [redacted email] Show more Show less