L2 Collaboration Engineer

Position: L2 Collaboration Engineer Duration: 1 yr ext. Job Location: Dubai (Onsite) Key Responsibilities Cisco Meeting Server (CMS) Configure, manage, and troubleshoot Cisco Meeting Server environments. Handle CMS core architecture components, including:- Call Bridge clustering Web Bridge configuration Database replication Recorder and Streamer services Perform CMS upgrades, health checks, backup validation, and routine maintenance. Troubleshoot CMS-related call quality, conferencing, and integration issues. Manage CMS APIs for advanced configurations and bulk provisioning tasks. Cisco Unified Communications Manager (CUCM) • Administer and support Cisco Unified Communications Manager (CUCM). Configure and troubleshoot:- 1. SIP trunks 2. Device pools 3. Regions 4. Calling search spaces (CSS) 5. Partitions 6. Media resources 7. LDAP synchronization 8. Jabber/Webex integrations • Support IP Phones, SIP endpoints, and collaboration applications. • Perform CUCM upgrades, patches, and cluster maintenance activities. • Troubleshoot call routing, registration, media, and voice quality issues. Show more Show less