Chief Commercial Officer

Company Description Mamiba is a leading designer, manufacturer, and distributor of hotel room, bathroom, and spa solutions across the Middle East and Africa. For over a decade, the company has upheld high quality standards, earning the trust of major hospitality brands such as Marriott, Starwood, Fairmont, Hilton, and IHG, as well as numerous four-star, boutique hotels, and hospitals. Mamiba differentiates itself through an innovative, client-centered approach, treating clients as partners and tailoring solutions to their specific property needs. With strong technical expertise and flexibility, the company continuously adapts to diverse market demands. A robust international supply chain with logistics centers across four continents ensures efficient, reliable access to local, in-stock supplies. The CCO Reports to: Chief Executive Officer About the Role The Chief Commercial Officer at Mamiba is the executive accountable for all revenue-generating activity. The CCO sets and executes the commercial strategy across sales, marketing, partnerships, customer success and pricing, aligning these functions to deliver sustainable, profitable growth. As a member of the executive team, the CCO works closely with the CEO, CFO, CPO and COO to turn company strategy into market results. Key Responsibilities Strategy and Growth Develop and own the commercial strategy, go-to-market plan and annual revenue targets. Identify new markets, segments, channels and business models that expand the company's reach. Lead market analysis, competitive positioning and long-range revenue planning with the CEO and CFO. Revenue Leadership Lead and hold accountable the sales, business development, marketing, partnerships and customer success organizations. Build a predictable, data-driven revenue engine with clear pipeline, forecasting and performance management. · Build and maintain executive-level relationships with strategic customers, partners and distributors. Drive customer retention, expansion and satisfaction through a strong customer success function. Represent the voice of the customer inside the company, feeding insight into product and roadmap decisions. Brand and Marketing Oversee brand strategy, demand generation, communications and product marketing. Ensure consistent messaging and positioning across all channels and markets. Team and Operations Recruit, develop and retain senior commercial leaders and a high-performing, diverse team. Establish compensation plans, quotas and incentive structures that drive the right behaviors. Implement and optimize commercial systems, including CRM, analytics and sales enablement tools. Manage the commercial budget and report on KPIs to the CEO and board. Qualifications · 10+ years of progressive commercial experience, including 5+ years in a senior leadership role Proven track record of scaling revenue and delivering against ambitious targets. Experience leading multi-functional commercial teams and managing P&L responsibility. Strong financial acumen, including forecasting, pricing and unit economics. Excellent negotiation, communication and executive presence, with the ability to engage at C-level and board level. Bachelor's degree in business, marketing or a related field. Experience in international or multi-region expansion. Core Competencies Strategic thinking and commercial judgment Data-driven decision making Leadership and talent development Cross-functional collaboration Customer obsession Accountability for results Success Measures Revenue growth and attainment against plan Gross margin and profitability of commercial activity Net revenue retention and customer satisfaction (NPS/CSAT) Pipeline health, win rate and sales cycle length Customer acquisition cost and marketing ROI Leadership team engagement and retention What We Offer Competitive base salary, performance bonus. Comprehensive benefits The opportunity to shape the commercial direction of the company Show more Show less