Operations Manager

Company Description PMP Agency (PMP Marketing Co) is a full-service marketing agency specializing in social media management, branding, creative content, and digital strategy. The agency focuses on growing brands through data-driven marketing and compelling storytelling that connects with target audiences. PMP Agency partners with clients across industries to develop tailored solutions that support brand growth and engagement. Team members collaborate in a dynamic environment that values creativity, measurable results, and continuous improvement. Role Description The Operations Manager is a full-time, on-site role based in Qesm El Doki. This role oversees day-to-day agency operations, ensuring projects are delivered on time, within budget, and to quality standards. Key responsibilities include coordinating cross-functional teams, optimizing workflows, managing resource allocation, and monitoring performance metrics. The Operations Manager will implement operational processes, support financial and administrative activities, and help maintain clear communication between leadership and team members. The role also involves identifying areas for improvement, supporting change initiatives, and contributing to a productive, inclusive workplace culture. Key Responsibilities • Work directly with the CEO to align on company vision, priorities, and growth objectives • Develop and execute growth strategies focused on acquiring new clients across Egypt and GCC markets • Identify, pursue, and convert new business opportunities through networking, partnerships, referrals, and outbound initiatives • Build and maintain strong relationships with potential clients and strategic partners to drive revenue growth • Lead day-to-day operations across all departments, ensuring efficiency, accountability, and consistent performance • Build, manage, and develop cross-functional teams including Creative, Media Buying, Social Media, and Account Management • Plan, launch, manage, and optimize digital advertising campaigns across multiple platforms • Lead media buying strategies and oversee budget allocation to maximize performance and ROI • Analyze campaign performance, identify growth opportunities, and provide data-driven recommendations for continuous improvement • Define, track, and optimize KPIs across departments, projects, and client accounts • Oversee and elevate the agency’s creative output, ensuring high-quality execution and strong art direction standards • Create scalable systems, workflows, and processes that support sustainable growth • Recognize individual team strengths and develop talent to maximize performance and productivity Qualifications • Proven experience in a senior leadership role within a marketing or digital agency • Strong business development experience with a demonstrated ability to acquire and grow client accounts • Extensive hands-on experience in Media Buying and Performance Marketing • Deep understanding of campaign strategy, audience targeting, budget management, and performance optimization • Solid understanding of creative strategy, branding, and art direction • Proven ability to build, lead, and scale high-performing teams • Experience working with clients in Egypt and GCC markets • Strong analytical mindset with advanced experience in campaign analysis, KPI tracking, and performance reporting • Track record of delivering measurable business growth and revenue generation • Excellent leadership, communication, negotiation, and decision-making skills • Ability to thrive in a fast-paced, performance-driven environment Show more Show less