Customer Service Representative

About myMayz myMayz is a premium Egyptian lifestyle brand co-founded by Chef May Yacoubi, bringing together fashion, ceramics, kitchenware, tableware and gourmet food. We sell online at mymayz.com, through our mobile app and leading marketplaces, and in our store at Mall of Egypt. Our customers expect a premium experience at every step, and our customer service team is at the heart of it. The Role We are looking for a friendly, organized Customer Service Representative to be the voice of myMayz. You will help customers before and after they buy, across WhatsApp, Instagram, Facebook, phone and email, and make sure every order reaches them the right way. This is a full-time, on-site role at our Cairo office. Key Responsibilities Respond quickly and professionally to customer inquiries on WhatsApp, Instagram and Facebook messages, phone calls and email. Help customers choose products, sizes and gifts, and assist them in completing their orders on the website and app. Confirm new orders with customers and follow up on delivery with our logistics and shipping partners. Handle exchanges, returns and refunds according to company policy, from request to resolution. Resolve complaints with empathy and escalate complex cases to the right team. Log every conversation and case accurately in our internal systems. Share customer feedback, recurring issues and product requests with the operations and marketing teams. Support during peak seasons and campaigns (Ramadan, Eid, White Friday) to keep response times fast. Requirements 1 to 3 years of experience in customer service, preferably in e-commerce, retail or fashion. Excellent communication skills in Arabic; good written and spoken English. Fast, accurate typing and comfort handling several chats at the same time. Comfortable using WhatsApp Business, social media inboxes and basic computer tools (Excel or Google Sheets). Patient, positive and solution-oriented, with a genuine care for customers. Organized, with strong attention to detail and follow-up. Bachelor's degree is preferred. Able to work on-site in Cairo and flexible with shifts during peak seasons. What We Offer Competitive salary based on experience. Training on our products, systems and service standards. A supportive team and room to grow within a fast-growing homegrown Egyptian brand. How to Apply Apply through LinkedIn with your updated CV. Show more Show less